Shanna Gossage
Burlington,IA
Summary
Job coach and human services professional with a background in client advocacy, progress tracking, and service coordination. Supports employment goals through follow-up sessions, community referrals, documentation review, and job search planning, with a focus on clear communication and consistent client support.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Job Coach, Lead Job Coach, Manager
Hope Haven/Imagine
09.2021 - Current
- Monitored client progress through regular follow-ups and adapted coaching strategies to ensure alignment with employment goals.
- Tracked client progress and adjusted job coaching plans to address individual needs and overcome specific barriers.
- Cultivated relationships with community resources to enhance job coaching services and improve client access to support.
- Established relationships with community organizations and local resources to enhance support services for clients.
Quality Assurance
Hope Haven
08.2019 - 02.2020
Assisted the Quality department with contracted tasks. Quality department. Reviewed documentation for compliance with established standards. Assisted with billing to ensure accurate coding for services rendered. Originally I was meant to stay on for 3 months but ended up staying for 6 months. Covid hit and it was time for me to go.
- Established industry best practices for quality assurance procedures.
- Inspected x-ray films for quality assurance purposes.
- Inspected shipments for quality assurance purposes.
Education
Diploma -
Burlington Community High School
Burlington, IA05-2004
30 credit hours but did not complete - Nursing
Southeastern Community College
West Burlington, IASkills
- Job placement strategies
- Employment strategy
- Job search strategy
- Interview preparation
- Interview guidance
- Resume writing
- Community resource referral
- Case coordination
- Client support
- Progress evaluation
- Progress tracking
- Data collection
- Program management
- Service management
- Spreadsheet management
- Microsoft Word
- Skill development
- Intake forms
- Conflict mediation
Certification
- CPR certified
- Food Safety certified
- CBIZ Supervisor course certificate
- Job Coach certificate
- Job Developer certificate
- Medication Management
- CPI (Crisis Prevention Institute) training
Timeline
Job Coach, Lead Job Coach, Manager
Hope Haven/Imagine
09.2021 - Current
Quality Assurance
Hope Haven
08.2019 - 02.2020
Diploma -
Burlington Community High School
30 credit hours but did not complete - Nursing
Southeastern Community College