Veronica Owen
Sturgis,KY
Summary
Experienced staffing and scheduling professional with a background in caregiver matching, workforce scheduling, and shift coverage. Known for resolving coverage gaps, supporting daily operations, and keeping client service running smoothly.
Overview
8
8
years of professional experience
Work History
Recruitment and Engagement Coordinator
Home Instead Senior Care
Henderson , KY
02.2022 - Current
- Coordinated client schedules and caregiver assignments for Home Instead Senior Care, ensuring optimal coverage.
- Managed daily schedule changes for client care services, adapting to dynamic needs and enhancing service delivery.
- Resolved staffing conflicts and coverage gaps for client visits, maintaining consistent care for clients.
- Supported caregiver onboarding, orientation, and ongoing training tasks.
- Shared care updates with families, caregivers, and office staff.
- Provided onsite assistance during events to enhance overall experience.
- Analyzed customer feedback data to inform future engagement initiatives.
Staffing Coordinator
Home Instead Senior Care
Henderson , KY
02.2020 - 02.2022
- Managed staffing operations, including interviewing, hiring, and mentoring to build a skilled caregiver team.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Matched caregivers to client needs, availability, and care preferences.
- Coordinated caregiver schedules for Home Instead Senior Care client visits.
- Monitored shift coverage and filled open visits with qualified staff.
- Informed families, caregivers, and office teams of staffing changes to ensure seamless care delivery.
- Responded to scheduling calls and resolved daily staffing conflicts.
Caregiver
Home Instead Senior Care
Henderson , KY
02.2019 - 02.2020
- Assisted with bathing, dressing, grooming, and personal hygiene tasks.
- Prepared meals and followed dietary instructions according to Home Instead care plans.
- Reminded clients about medications and daily home routines.
- Supported mobility, transfers, and safe walking throughout the home.
- Completed various errands for clients, including grocery shopping and picking up prescriptions. and accompanied clients to appointments and community activities.
- Documented observations and communicated changes to Home Instead Senior Care coordinators.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Promoted independence and self-care skills in clients by encouraging participation in bathing, grooming, and toileting routines.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Delivered emotional support to clients experiencing depression or anxiety, fostering a positive environment during their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Education
High School Diploma -
Hardin County K-12
Elizabethtown, IL05-2001
Skills
- Talent acquisition
- Schedule coordination
- Workforce scheduling
- Scheduling software
- Staff onboarding
- Time management
- Conflict resolution
- Resource allocation
- Client communication
- Written communication
- Teamwork and collaboration
- Multitasking
- Relationship building
Timeline
Recruitment and Engagement Coordinator
Home Instead Senior Care
02.2022 - Current
Staffing Coordinator
Home Instead Senior Care
02.2020 - 02.2022
Caregiver
Home Instead Senior Care
02.2019 - 02.2020
High School Diploma -
Hardin County K-12