Veronica Pavlovich
Winder,GA
Summary
I have been with Progressive for 3 1/2 years and am excited to learn and grow within this amazing company. Dynamic professional with over 35 years of diverse experience in management, education, and customer service, demonstrating a strong commitment to excellence and continuous growth. Proven expertise in salon ownership and operation, along with significant roles in business management and as an educator for OPI nails. A passion for fostering positive relationships is complemented by a dedication to hard work, integrity, and respect for others. Completed Bumble and Bumble Educator training in New York, enhancing skills to effectively train and develop teams while delivering exceptional customer service.
Overview
15
15
years of professional experience
Work History
SR Underwriter
Progressive
02.2024 - Current
- Identified and resolved pre binding application and active policies discrepancies for accuracy and compliance with relevant guidelines.
- Maintained strong relationships with customers, facilitating open communication with customers and improving overall call management.
- Documented underwriting decisions and provided evidence of compliance with applicable decisions.
- Accepted calls from existing customers, listening with empathy and calming the irate customers.
CRM Services
Progressive
02.2022 - 12.2023
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Actively contributed to company growth by consistently meeting and exceeding personal and company goals.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Met and implemented every day with the Core Values & Golden Rules of Progressive.
Managing Hairdresser
Salon 311
05.2018 - 02.2022
- Retail sales, customer service
- Place orders, do inventory
- Perform hair services
- Educator Training for Bumble and Bumble
Salon Manager
Ulta Beauty
07.2016 - 01.2018
- Manage a team of 7 employees
- Exceed sales goals consistently
- Make schedules, create and execute budgets
- Place orders, do inventory
- Work with a team of managers to set goals, budgets and resolve issues
- Hire and train employees
Teacher
Braselton Christian Academy
08.2015 - 05.2016
- Taught young children
- Made and executed curriculum
- Lots of arts and crafts
Salon Owner
Veronica's Salon
11.2010 - 05.2015
- Own and run a salon
- Bookkeeping, budgeting, order products
- Customer service, retail sales
Skills
- Client support
- Strong work ethic
- Commitment to ethical standards
- Employee onboarding and training
- Management
Accomplishments
- Always exceeded retail sales goals, monthly awards
- Customer retention was 25% above company average
- Recognition of excellent customer service by customer surveys
Timeline
SR Underwriter
Progressive
02.2024 - Current
CRM Services
Progressive
02.2022 - 12.2023
Managing Hairdresser
Salon 311
05.2018 - 02.2022
Salon Manager
Ulta Beauty
07.2016 - 01.2018
Teacher
Braselton Christian Academy
08.2015 - 05.2016
Salon Owner
Veronica's Salon
11.2010 - 05.2015