Veronica Perez

● Reset and organize shoe displays throughout the store

● Run and restock clothing racks and merchandise items

● Stock shelves with incoming products

● Break down and dispose of cardboard boxes properly

● Process shipment boxes before placing products on the sales floor

● Process and organize bags and shoes for display

● Maintain organized and visually appealing store shelves

● Bring recovered/stolen items to the front for management review

● Learned and applied proper customer service etiquette in accordance with Plaid Pantry policies

● Effectively de-escalated situations involving aggressive or dissatisfied customers

● Prepared the establishment for the following day during overnight shifts

● Maintained control of store operations independently while serving as the sole employee on duty

● Demonstrated strong problem-solving, communication, and multitasking skills in a fast-paced environment

● Assisted customers with pumping gas and operating fuel pumps safely

● Counted and processed returned bottles and cans accurately

● Provided friendly and efficient customer service during transactions

● Skilled in upselling products and increasing sales opportunities

● Built strong customer relationships that encouraged repeat business

● Trained new associates on proper customer service etiquette and IGA policies

● Trusted to independently open and close the establishment

● Remained calm and professional in high-stress situations

● Demonstrated leadership, reliability, and strong communication skills

● Faced and organized shelves to maintain a clean and orderly sales floor

● Removed expired or damaged items to ensure product quality and safety

● Marked down soon-to-expire items for sale

● Opened and closed the deli according to store procedures

● Prepped ingredients for daily food preparation and service

● Cooked deli items and ready-to-go meals safely and efficiently

● Prepared fresh sandwiches and served hot food items to customers ● Sliced and packaged deli meats using deli equipment

● Marked down hot food items after deli closing

● Made fresh donuts and brewed hot coffee for customers

● Cleaned and maintained fryers and other kitchen equipment

● Performed general cleaning duties including sweeping, mopping, dishwashing, and sanitizing countertops

● Maintained cleanliness, food safety, and sanitation standards throughout the deli area