Veronica Preciado
Glendale,AZ
Summary
Dynamic Bilingual Customer Service Representative with 10 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in English and Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
9
9
years of professional experience
Work History
Bilingual CSR
Maximus Federal
10.2019 - Current
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Assist beneficiaries with claim inquiries, billing questions and coverage details.
- Assisted consumers by filling out applications, plan details and reviewing plan options.
Cook/Cashier
Carl's Jr
05.2017 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Prepared food for customers, ensure that there was enough product handy always and follow preparation guidelines/procedures.
CSR
Convey Health Solutions
04.2014 - 03.2017
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Verify if medications were covered, find out if a prior authorization was needed and submit authorizations when necessary.
Education
Associate of Arts -
Arizona Western College
Yuma, AZHigh School Diploma -
Kofa High School
Yuma, AZ05.1997
Skills
- Interpretation and Translation Services
- Customer Data Confidentiality
- Call Center Operations
- High-Volume Environments
- Policy and Procedure Adherence
- Effective Working Relationships
- Spanish Interpreting
- Calm and Professional Under Pressure
- Dependable, detailed oriented, and great problem solving skills
Timeline
Bilingual CSR
Maximus Federal
10.2019 - Current
Cook/Cashier
Carl's Jr
05.2017 - 11.2018
CSR
Convey Health Solutions
04.2014 - 03.2017
Associate of Arts -
Arizona Western College
High School Diploma -
Kofa High School
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