Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yezabelle Rodriguez

El Paso,TX

Summary

Dynamic bilingual customer service representative with proven expertise, excelling in complaint resolution and upselling strategies. Adept at data entry and maintaining customer satisfaction through effective communication. Recognized for enhancing service levels and productivity while ensuring seamless appointment management and product selection.

Overview

5
5
years of professional experience

Work History

Bilingual CSR

Safelite Auto Glass
05.2023 - 05.2025
  • Responded to customer requests for products, services, and company information.
  • Created and maintained detailed database to develop promotional sales.
  • Created and modified appointments, according to customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

CSR

Capgemini
09.2020 - 04.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

Associate of Arts - Automobile Technology

Western Tech
El Paso, TX
06-2023

No Degree - Medical Assistant

Southwest College
El Paso, TX
03-2013

Skills

  • Data entry proficiency
  • Call center experience
  • Upselling strategies
  • Complaint resolution
  • Microsoft office expertise
  • Mechanical aptitude
  • Preventive maintenance services
  • Roadside repair

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bilingual CSR

Safelite Auto Glass
05.2023 - 05.2025

CSR

Capgemini
09.2020 - 04.2021

Associate of Arts - Automobile Technology

Western Tech

No Degree - Medical Assistant

Southwest College

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