Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Wiebe

Sparks

Summary

Dynamic bilingual professional with extensive customer service experience at WALKENHORST'S, consistently exceeding performance metrics. Skilled in data entry and adept at problem-solving, I enhance customer satisfaction through effective communication and relationship building. Proven ability to manage high call volumes while maintaining a professional demeanor and fostering teamwork.

Overview

11
11
years of professional experience

Work History

Bilingual CSR

WALKENHORST'S
01.2024 - Current
  • Streamlined communication for non-English speaking customers, offering seamless assistance and support.
  • Exceeded performance metrics consistently, demonstrating exceptional skills in handling high volumes of calls in two languages.
  • Improved overall efficiency by translating company documents and communications for non-English speaking staff members.
  • Assisted colleagues with language barriers, fostering teamwork and cooperation across the department.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
  • Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages.
  • Provided comprehensive product information, addressing customer concerns effectively in their preferred language.
  • Delivered outstanding service by adapting communication styles according to each client''s cultural preferences and language requirements.

Clerk

URBN
07.2019 - 12.2023
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Daycare Teacher

Little Sea Munsters
03.2017 - 06.2019
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.

Material Handler

JCPenney Logistics Center
10.2017 - 12.2017
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.

Accounts Payable Clerk

Nissan of Reno
07.2014 - 10.2017
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.

Education

McQueen Highschool
Reno, NV

Skills

  • Fluent bilingualism
  • Call center experience
  • Data entry proficiency
  • Upselling strategies
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Money handling
  • Customer relations
  • Relationship building
  • Microsoft Excel
  • Computer proficiency
  • Data entry
  • Task prioritization
  • Complaint handling
  • Microsoft outlook
  • Data collection
  • Payment processing
  • Paperwork processing
  • Professional telephone demeanor
  • Call management
  • Order processing
  • Call center operations

Languages

Spanish
Native or Bilingual

Timeline

Bilingual CSR

WALKENHORST'S
01.2024 - Current

Clerk

URBN
07.2019 - 12.2023

Material Handler

JCPenney Logistics Center
10.2017 - 12.2017

Daycare Teacher

Little Sea Munsters
03.2017 - 06.2019

Accounts Payable Clerk

Nissan of Reno
07.2014 - 10.2017

McQueen Highschool

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Veronica Wiebe