Sandy Arredondo
Mcallen ,TX
Summary
Dynamic bilingual professional with extensive customer service experience at Texas Workforce Commission. Proven track record in problem resolution and relationship building, enhancing client satisfaction. Proficient in CRM software and adept at multitasking, I effectively increased customer retention through empathetic communication and tailored solutions. Committed to delivering exceptional service and operational excellence.
Overview
17
17
years of professional experience
Work History
Bilingual CSR
Texas Workforce Comission
McAllen, TX
01.2025 - 06.2025
- Assisted clients with inquiries in both English and Spanish, ensuring clear communication and understanding.
- Resolved customer complaints through effective problem-solving techniques, enhancing overall satisfaction.
- Maintained accurate records of client interactions using CRM software to track service requests.
- Provided information on workforce programs and services, helping clients navigate available resources efficiently.
- Increased customer retention with empathetic listening and tailored problem-solving strategies in both languages.
Billing Specialist
Doctors Hospital at Renaissance Health System
McAllen, TX
06.2023 - 02.2024
- Processed billing inquiries and resolved discrepancies efficiently.
- Verified patient insurance information to ensure accurate billing submissions.
- Collaborated with medical staff to gather necessary documentation for claims.
- Managed patient accounts, ensuring timely follow-up on outstanding balances.
- Provided training support to new team members on billing procedures and policies.
- Utilized billing software to maintain accurate records and streamline processes.
- Assisted in the development of standard operating procedures for billing operations.
Sales Associate
Tommy Kids
Mercedes, TX
06.2011 - 02.2013
- Assisted clients with inquiries in both English and Spanish, ensuring clear communication and understanding.
- Resolved customer complaints through effective problem-solving techniques, enhancing overall satisfaction.
- Maintained accurate records of client interactions using CRM software to track service requests.
- Provided information on workforce programs and services, helping clients navigate available resources efficiently.
- Increased customer retention with empathetic listening and tailored problem-solving strategies in both languages.
General Manager
The Shack Supplements and Shakes
McAllen, TX
01.2017 - 10.2023
- Oversaw daily operations to ensure efficient service and product availability.
- Developed and implemented training programs for staff to enhance customer service skills.
- Monitored inventory levels and coordinated restocking efforts to minimize shortages.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Established performance metrics to evaluate team effectiveness and operational efficiency.
- Managed supplier relationships to negotiate better pricing and delivery terms.
- Led initiatives to streamline processes, reducing operational costs while maintaining quality standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Sales Associate
Tommy Hilfiger
Mercedes, TX
03.2008 - 12.2010
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained visual merchandising standards to align with brand guidelines.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Collaborated with team members to achieve sales targets and maintain store performance.
- Trained new associates on product knowledge and store procedures.
- Monitored inventory levels and assisted in stock replenishment efforts.
- Participated in promotional events to drive traffic and increase brand awareness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Operations Management
South Texas College
McAllen, TX05.2025
Skills
Fluent bilingualism
Call center experience
Data entry proficiency
Upselling strategies
CRM software proficiency
Customer service
Problem-solving
Time management
Multitasking and organization
Active listening
Adaptability and flexibility
Verbal and written communication
Money handling
Relationship building
Problem resolution
Customer relations
Microsoft Excel
Data entry
Computer proficiency
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual CSR
Texas Workforce Comission
01.2025 - 06.2025
Billing Specialist
Doctors Hospital at Renaissance Health System
06.2023 - 02.2024
General Manager
The Shack Supplements and Shakes
01.2017 - 10.2023
Sales Associate
Tommy Kids
06.2011 - 02.2013
Sales Associate
Tommy Hilfiger
03.2008 - 12.2010
Bachelor of Science - Operations Management
South Texas College