Jesus Paez
Brownsville,TX
Summary
My name is Jesus Paez. I feel i would be an excellent asset to the training team because there is allot that i can offer. I am patient, which a a quality a trainer should have and practice everyday. I can say that some peers think i am a fast learner and i can adapt to changes pretty quick. I am passionate on seeing others grow professionally and i would say training others would be the first step.
Overview
12
12
years of professional experience
Work History
Bilingual CSR
Maximus Call Center
10.2022 - Current
- Provide excellent customer service
- Provide support to customer and clients
- Help customer and clients with questions or complaints
- Provide service information
- Process escalations and complaints
Trainer
Power House Church
04.2018 - Current
- Mentored new teenagers, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached worshipteam on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported class progress, introducing new learning tools to address individual needs.
Bilingual CSR
Teleperformance USA
06.2016 - 04.2020
- Help agents on reaserching correct info
- Support agents on any questions
- Help supervisors with training agents and make sure that they have completed daily trainings
Teacher
Migrant Learning Center
03.2012 - 01.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
Teaching Certificate - High School Teaching
UTRGV
Brownsville, TX03.2024
High School Diploma -
Homer Hanna High School
Brownsville, TX06.2010
Skills
- Fluent Bilingualism
- Call center experience
- Data entry proficiency
- Upselling strategies
- Fast Learner
- Team Player
- Patient
- Staff Training
Teaching
- Singing
- Teaching
- spending time with family
Timeline
Bilingual CSR
Maximus Call Center
10.2022 - Current
Trainer
Power House Church
04.2018 - Current
Bilingual CSR
Teleperformance USA
06.2016 - 04.2020
Teacher
Migrant Learning Center
03.2012 - 01.2017
Teaching Certificate - High School Teaching
UTRGV
High School Diploma -
Homer Hanna High School