Sandra Hernandez Castro
Raleigh,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Bilingual CSR
CL Insurance And Services
Raleigh, NC
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Bartender
Hanna Contracting Services
Raleigh, NC
10.2021 - 08.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Office Manager
Sevrina Tax & Bueiness Services Inc
Raleigh, NC
09.2021 - 12.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Team Member
Target
Raleigh, NC
07.2020 - 10.2021
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
High School Diploma -
Garner High School
Garner, NC07.2018
Skills
- Effective Communication
- Written Communication
- Fluent Bilingualism
- Telephone Etiquette
- Computer Literacy
- Time Management
- Call Center Experience
- Sales Techniques
- Multitasking Abilities
- Customer Service Orientation
- Call Management
- Customer Service
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Bilingual CSR
CL Insurance And Services
08.2023 - Current
Bartender
Hanna Contracting Services
10.2021 - 08.2023
Office Manager
Sevrina Tax & Bueiness Services Inc
09.2021 - 12.2022
Team Member
Target
07.2020 - 10.2021
High School Diploma -
Garner High School