Summary
Overview
Work History
Education
Skills
Timeline
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Armando Rangel

Alton

Summary

Dynamic bilingual customer service representative with a proven track record at Spectrum, adept at resolving billing issues and enhancing customer satisfaction. Skilled in conflict de-escalation and data entry, I excel in fast-paced environments, ensuring efficient order processing and maintaining professionalism under pressure. Committed to delivering exceptional service and fostering strong customer relationships.

Overview

6
6
years of professional experience

Work History

Bilingual CSR

Spectrum
Mcallen
09.2024 - Current
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Participated in training sessions related to new products and services offerings as well as changes in internal processes.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Processed orders accurately, entered data into computer systems quickly and efficiently.

Warehouse Worker

LKQ Keystone Automotive
Mcallen
06.2023 - 09.2024
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Operated large vehicles, forklifts, and pallet jacks to transport multiple large car parts.
  • Operated and used an order picker to navigate through aisles and get products off the warehouse and to customers at the front door.

MEC

Senture
Pharr
12.2021 - 05.2023
  • I'm taking inbound and outbound calls, making once-a-year healthy home visits for health insurance members.

General Labor Worker

Eddy Packing
Yoakum
10.2020 - 08.2021
  • I would work with cooked sausage, cutting, packing, and putting it in boxes on a pallet.

Concessionist

Cinemark
Mission
04.2019 - 01.2020
  • I would work a register, make hot dogs and popcorn, provide customer service, and handle stocking, cleaning, and closing.

Education

High school diploma -

Sharyland Pioneer High School
Mission, TX
05-2020

Skills

  • Heavy lifting
  • Warehouse Experience
  • Packaging
  • Cold calling
  • Load and unload
  • Order picking
  • Pallet jack
  • Order Picker
  • Materials handling
  • Forklift
  • Billing adjustments
  • Customer service
  • Data entry
  • Order processing
  • Problem resolution
  • Training participation
  • Customer relationship management
  • Conflict de-escalation
  • Attention to detail
  • Effective communication
  • Time management
  • Team collaboration
  • Product knowledge
  • Technical troubleshooting
  • Problem-solving skills
  • Calendaring
  • Shipping and logistics
  • Complaint handling
  • Credit card payment processing
  • Call center experience
  • Inbound call management
  • Inbound and outbound calling
  • Calm and professional under pressure
  • Professionalism
  • Calm demeanor
  • Task prioritization
  • Multitasking and prioritization

Timeline

Bilingual CSR

Spectrum
09.2024 - Current

Warehouse Worker

LKQ Keystone Automotive
06.2023 - 09.2024

MEC

Senture
12.2021 - 05.2023

General Labor Worker

Eddy Packing
10.2020 - 08.2021

Concessionist

Cinemark
04.2019 - 01.2020

High school diploma -

Sharyland Pioneer High School

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Armando Rangel