Veronica Ramirez
Miami
Summary
Behavioral health professional dedicated to connecting underserved communities with the support and resources they deserve. Skilled in outreach, care coordination, and relationship-building across diverse populations.
Overview
10
10
years of professional experience
Work History
Outreach Coordinator
Mindoula Health
06.2024 - Current
- Conduct personalized outreach to Medicaid members referred for behavioral health or social-service needs, using empathy and motivational interviewing to encourage participation in care programs.
- Build trust-based relationships that address stigma and empower members to take an active role in their well-being.
- Collaborate with care managers, peer specialists, and clinicians to coordinate wraparound services that reduce hospital readmissions and improve long-term outcomes.
- Serve as the first point of contact for new members, guiding them through enrollment, program expectations, and follow-up touchpoints.
- Document engagement outcomes and social determinants data to inform care plans and identify members needing higher-level intervention.
- Represent Mindoula’s mission of treating each person as a whole human being, not a diagnosis.
Care Coordinator
AVANTI
03.2024 - 06.2024
- Offer comprehensive case management for pregnant women and children facing challenges like low income, mental health issues, and other social determinants of health
- Maintain accurate and confidential of client interactions, assessments, and service plans
- Maintain and foster positive relationship with mothers via email, phone calls and in person meetings
- Conduct in person hospital visits with mothers' post-partum to provide ongoing support and monitor their health and well-being.
Medical Billing Associate
JVS Billing
08.2015 - 03.2024
- Spearheaded team communications for monthly meetings
- Managed patient communications regarding medical bills and inquiries
- Ensured strict adherence to HIPPA guidelines for patient confidentiality
- Analyzed and resolved discrepancies in medical billing, improving accuracy.
Consulting Utility Forester
ACRT
10.2021 - 08.2022
- Performed inspections, evaluations of trees and brush along utility lines to follow safety precautions and avoid hazardous incidents
- Scoped at least forty properties per week using Collector GIS
- Coordinated with project managers, planners, and vegetation crews to create customized solutions for FPL clients
- Submitted proper documentation which included tree authorization removal forms, and dead tree removal forms.
Communication Care Representative
Inovalon
09.2020 - 08.2021
- Handled high call volumes, maintaining efficiency in a fast-paced setting
- Utilized active listening and empathy to overcome objections, improving member satisfaction
- Implemented innovative strategies to sell benefits
- Boosted client retention by effectively resolving complex issues promptly
- Maintained high accuracy in data handling, ensuring up-to-date client records
- Provided friendly customer service, building rapport and trust with at least 50 members per day.
Education
Bachelor of Science - Environmental Science
Florida International University
Miami, FLAssociate of Arts - Atmospheric Sciences and Meteorology
Miami Dade College
Miami, FLSkills
- Proficient in Microsoft Suite: Word, Excel, PowerPoint, Outlook
- Fluent in English and Spanish
- CPR Certification
- Strong verbal/written communication skills
- Able to adapt to fast-paced environments
- Initiative-taking, self-motivated, team player
- Client support
- Conflict resolution
- Documentation proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Outreach Coordinator
Mindoula Health
06.2024 - Current
Care Coordinator
AVANTI
03.2024 - 06.2024
Consulting Utility Forester
ACRT
10.2021 - 08.2022
Communication Care Representative
Inovalon
09.2020 - 08.2021
Medical Billing Associate
JVS Billing
08.2015 - 03.2024
Associate of Arts - Atmospheric Sciences and Meteorology
Miami Dade College
Bachelor of Science - Environmental Science
Florida International University