Overview
Work History
Education
Skills
Timeline
Generic

Veronica Ramirez

Miami

Overview

9
9
years of professional experience

Work History

Care Coordinator

AVANTI
03.2024 - Current
  • Offer comprehensive case management for pregnant women and children facing challenges like low income, mental health issues, and other social determinants of health
  • Maintain accurate and confidential of client interactions, assessments, and service plans
  • Maintain and foster positive relationship with mothers via email, phone calls and in person meetings
  • Conduct in person hospital visits with mothers' post-partum to provide ongoing support and monitor their health and well-being.

Medical Billing Associate

JVS Billing
08.2015 - 03.2024
  • Spearheaded team communications for monthly meetings
  • Managed patient communications regarding medical bills and inquiries
  • Ensured strict adherence to HIPPA guidelines for patient confidentiality
  • Analyzed and resolved discrepancies in medical billing, improving accuracy.

Consulting Utility Forester

ACRT
10.2021 - 08.2022
  • Performed inspections, evaluations of trees and brush along utility lines to follow safety precautions and avoid hazardous incidents
  • Scoped at least forty properties per week using Collector GIS
  • Coordinated with project managers, planners, and vegetation crews to create customized solutions for FPL clients
  • Submitted proper documentation which included tree authorization removal forms, and dead tree removal forms.

Communication Care Representative

Inovalon
09.2020 - 08.2021
  • Handled high call volumes, maintaining efficiency in a fast-paced setting
  • Utilized active listening and empathy to overcome objections, improving member satisfaction
  • Implemented innovative strategies to sell benefits
  • Boosted client retention by effectively resolving complex issues promptly
  • Maintained high accuracy in data handling, ensuring up-to-date client records
  • Provided friendly customer service, building rapport and trust with at least 50 members per day.

Education

Bachelor of Science - Environmental Science

Florida International University
Miami, FL

Associate of Arts - Atmospheric Sciences and Meteorology

Miami Dade College
Miami, FL

Skills

  • Proficient in Microsoft Suite: Word, Excel, PowerPoint, Outlook
  • Experience with GIS Software
  • Fluent in English and Spanish
  • CPR Certification
  • Strong verbal/written communication skills
  • Able to adapt to fast-paced environments
  • Initiative-taking, self-motivated, team player
  • Client support
  • Conflict resolution
  • Documentation proficiency

Timeline

Care Coordinator

AVANTI
03.2024 - Current

Consulting Utility Forester

ACRT
10.2021 - 08.2022

Communication Care Representative

Inovalon
09.2020 - 08.2021

Medical Billing Associate

JVS Billing
08.2015 - 03.2024

Bachelor of Science - Environmental Science

Florida International University

Associate of Arts - Atmospheric Sciences and Meteorology

Miami Dade College

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Veronica Ramirez