Veronica Rap
El Paso,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Core Commercial Sales Executive
Tyco Integrated Security
El Paso , TX
05.2014 - 10.2016
- Presented Tyco Integrated Security services to commercial clients, influencing key decision makers' security choices.
- Evaluated customer security requirements for alarm, video, and intrusion protection systems, aligning solutions with client needs.
- Cultivated client relationships through follow-up calls and site visits, enhancing customer loyalty and satisfaction.
- Prepared proposals and quotes using company pricing and product details.
Optometric Technician
Dr. Larry D. Summerlin, OD
El Paso, Texas
08.2009 - 06.2010
- Measured visual acuity and lens prescription data using clinic equipment.
- Prepared patients for eye exams in Dr. Summerlin's optometry office.
- Collected patient histories and documented symptoms to ensure accurate diagnosis for Dr. Summerlin's record.
- Cleaned, calibrated, and maintained optometric instruments and exam rooms.
- Maintained a clean work environment by sterilizing instruments after each use.
- Scheduled follow-up appointments and coordinated patient flow to enhance clinic efficiency at the front desk.
- Scheduled patient appointments at front desk for patients according to their needs and preferences.
- Checked patient records for accuracy and updated them when necessary.
- Answered phone calls from customers, providing information on services to improve patient engagement and satisfaction.
Hostess
Wynn Las Vegas
Las Vegas, Nevada
05.2006 - 07.2009
- Greeted guests entering Wynn Las Vegas dining venues with polished, welcoming service.
- Escorted guests to tables and presented menus with clear communication.
- Managed reservation lists and seating assignments using host stand systems.
- Coordinated table rotations among servers and bussers during peak hours to optimize guest experience.
- Facilitated waitlists, walk-ins, and special seating requests during busy service periods to enhance service flow.
- Informed service staff and managers of VIP arrivals and dining preferences to ensure personalized guest service.
ADP Services Consultant
Adp- Automated Data Processing
El Paso, Texas
01.2004 - 03.2006
- Advised clients on optimizing ADP payroll, HR, and benefits services to meet specific needs.
- Guided clients through payroll setup, tax updates, and profile changes.
- Conducted training sessions on proper usage of ADP services for end-users.
- Addressed and resolved escalated service requests, enhancing client satisfaction through timely solutions.
- Resolved service cases using ADP systems and workflow tools.
- Recorded client issues and service actions in case management systems for streamlined follow-up and resolution.
Customer Service and Sales Representative
Affina
El Paso, Texas
01.2002 - 12.2004
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified opportunities for cross-selling additional products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Resolved client concerns and coordinated responses with internal teams.
- Provided technical support for customers using the company's products or services.
Server
Applebee's Grill + Bar
El Paso, Texas
03.2003 - 01.2004
- Delivered meals and beverages while checking order details and presentation.
- Communicated guest requests to kitchen and bar teams for timely preparation.
- Presented menus and explained Applebee's grill specials, appetizers, and dessert options.
- Processed payments and handled cash, card, and receipt transactions.
Sales Agent
Dial America
El Paso, Texas
02.2001 - 03.2003
- Presented product details and service options to prospective customers.
- Handled objections with clear responses and persuasive conversation.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Developed relationships with customers by providing excellent customer service.
- Delivered outbound sales calls using Dial America scripts and call center procedures.
- Continuously met sales goals via strategic prospecting.
Retail Sales Associate
JCPenney
El Paso, Texas
01.2001 - 01.2002
- Assisted JCPenney customers with product selection, sizing, and styling advice.
- Processed sales transactions using JCPenney point-of-sale system.
- Restocked merchandise and maintained organized sales floor displays.
- Supported fitting room operations and recovered returned apparel.
Education
High School Diploma -
Del Valle High School
El Paso, TX05-2001
Skills
- Effective communication
- Problem solving
- Active listening
- Case management
- Sales support
- Attention to detail
Timeline
Core Commercial Sales Executive
Tyco Integrated Security
05.2014 - 10.2016
Optometric Technician
Dr. Larry D. Summerlin, OD
08.2009 - 06.2010
Hostess
Wynn Las Vegas
05.2006 - 07.2009
ADP Services Consultant
Adp- Automated Data Processing
01.2004 - 03.2006
Server
Applebee's Grill + Bar
03.2003 - 01.2004
Customer Service and Sales Representative
Affina
01.2002 - 12.2004
Sales Agent
Dial America
02.2001 - 03.2003
Retail Sales Associate
JCPenney
01.2001 - 01.2002
High School Diploma -
Del Valle High School