Veronica Ratcliff
Chicago,Illinois
Summary
Dynamic professional with a proven track record at Ratcliff Remodelers, excelling in customer relations and team collaboration. Recognized for enhancing client satisfaction and streamlining project timelines through effective problem-solving and time management. Skilled in heavy lifting and committed to maintaining a safe work environment while fostering a positive atmosphere.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Assistant
Ratcliff Remodelers
09.2015 - 07.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Greeted guests in with friendliness and professionalism.
- Streamlined project timelines by effectively delegating tasks to team members based on individual strengths.
- Reduced material waste with precise measurements and efficient use of resources during woodworking tasks.
- Promoted client satisfaction and loyalty by providing post-project support, addressing any concerns or adjustments as needed.
Passenger Service Assistant
Prospect Air Services, Inc, O'hare Airport
05.2022 - 06.2022
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
- Improved boarding efficiency by guiding passengers through airport processes and providing clear instructions.
- Assisted passengers in navigating customs procedures smoothly and efficiently.
Package Handler
United Parcels Service CACH
10.2022 - 02.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Package Handler
FedEx Ground
09.2021 - 09.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
- Increased team morale with consistent encouragement and recognition for meeting daily targets.
Sales Representative
Assurance Wireless
08.2020 - 11.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Ombudsman
Chicago, IL05-2022
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Label reading
- Maintaining equipment
- Customer relations
- Customer relationship building
- Sales closing
- Relationship selling
- Disability assistance awareness
- Ticketing system
- Patience and tolerance
- Time management expertise
- Friendly, positive attitude
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Active listening
Timeline
Package Handler
United Parcels Service CACH
10.2022 - 02.2025
Passenger Service Assistant
Prospect Air Services, Inc, O'hare Airport
05.2022 - 06.2022
Package Handler
FedEx Ground
09.2021 - 09.2022
Sales Representative
Assurance Wireless
08.2020 - 11.2020
Assistant
Ratcliff Remodelers
09.2015 - 07.2019
High School Diploma -
Ombudsman
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