Veronica Rivas
Oklahoma City,OK
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
38
38
years of professional experience
Work History
Church Volunteer
Emanuel Baptist Church
Oklahoma City, OK
05.2015 - Current
- Collaborated with team members to prepare church facilities for gatherings.
- Demonstrated and reinforced values of caring, respect, honesty, and responsibility.
- Assisted with fundraising efforts by soliciting donations from church members and the local community.
- Attended meetings with pastor and church leaders to discuss church needs and initiatives that benefit the congregation.
- Organized community outreach events to engage members and attract new visitors.
- Visited with housebound individuals to offer physical assistance, social interaction and emotional support.
- Developed lesson plans in accordance with curricula and core church beliefs to teach the children and young adults at the church.
- Translate when necessary
Family Caregiver
In Home Supportive Services
Riverside, California
01.2004 - 11.2014
- Maintained a clean and safe living environment for client.
- Administered medication according to prescribed schedules and instructions.
- Provided companionship and emotional support to enhance client wellbeing.
- Transported family members to medical appointments and other errands as needed.
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
- Prepared nutritious meals for family members following dietary guidelines.
- Responded quickly to any emergency situations that arose during caregiving sessions.
- Collaborated with healthcare professionals to ensure proper care was being provided.
Financial Services Representative
CompSpec/Health Advocates
Glendale, California
07.1998 - 05.2001
- Assisted and educated clients about financial products to enhance their decision-making and advised them of their legal obligation if they should not comply.
- Coordinated with healthcare providers to verify coverage details for clients.
- Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.
- Built and maintained strong client relationships through exceptional service and communication.
- Attended client meetings to review financial goals, performance, and adjust strategies as needed.
- Demonstrated understanding of and adherence to federal and state regulations for financial aid.
Intermediate Clerk
Los Angeles County
Los Angeles, California
08.1987 - 02.1998
- Processed documents and maintained accurate filing systems for department records.
- Assisted in data entry using specialized software to ensure information accuracy.
- Interviewed clients for financial eligibility for various financial assisted programs.
- Responded to inquiries from the public regarding county services and policies.
- Received telephone calls; transferred callers to appropriate staff members; took messages when necessary.
- Provided customer service support in a professional manner; responded to inquiries from internal and external customers regarding departmental services.
- Supported office clerical functions using word processing and other software, email and office machines.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Education
Some College (No Degree) - Business Administration
California State University, Dominguez Hills
Carson, CA 09.1995 - 06.1987
Skills
- Bilingual, Spanish/English, both spoken and written
- Customer Service
- Financial Screening
- Team collaboration
- Excellent communication
- Visitor greeting
- Professional demeanor
- Sorting and organizing
- Public speaking
References
References available upon request.
Timeline
Church Volunteer
Emanuel Baptist Church
05.2015 - Current
Family Caregiver
In Home Supportive Services
01.2004 - 11.2014
Financial Services Representative
CompSpec/Health Advocates
07.1998 - 05.2001
Some College (No Degree) - Business Administration
California State University, Dominguez Hills
09.1995 - 06.1987
Intermediate Clerk
Los Angeles County
08.1987 - 02.1998