Veronica Roberts
Roseville,MN
Summary
Motivated professional with a strong focus on supporting team goals and customer satisfaction.,Assisted in managing multiple tasks and priorities with minimal supervision.,Contributed a detail-oriented approach to enhance customer service and team collaboration.
Overview
2027
2027
years of professional experience
Work History
Flight Attendant
Sun Country Airlines
Minneapolis, MN
2024 - Current
- Assisted with pre-flight safety checks, verifying equipment functionality and emergency procedures.
- Managed in-flight beverage and meal service, maintaining high standards of efficiency and quality.
- Responded promptly to passenger inquiries, resolving issues to enhance overall travel experience.
- Increase customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Medicare & Retirement Agent
UnitedHealthcare
Saint Paul, MN
03.2022 - 04.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Clinical Assistant
Health Partners
Saint Paul, MN
02.2021 - 11.2021
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Called and faxed pharmacies to submit prescriptions and refills.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Production Floor Lead
Shutterfly
Shakopee, MN
11.2020 - 02.2021
- Facilitated strong relationships between the production floor staff and upper management through open lines of communication.
- Ensured proper documentation of all procedures, maintaining compliance with internal requirements as well as industry standards.
- Managed cross-functional teams effectively to achieve project milestones on time and within budget constraints.
- Reduced equipment downtime by implementing a proactive maintenance schedule and addressing issues promptly.
- Mentored new employees, leading to a decrease in onboarding time and increased employee satisfaction.
Administration Assistant
A&a Reliable Home Health Care
Saint Paul, MN
10.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Lead Security Screener
Delta Global Services, DGS
Bloomington, MN
06.2016 - 11.2018
- Collaborated with team members to ensure consistent application of security measures across all checkpoints.
- Coordinated with law enforcement agencies when necessary, ensuring swift response to any incidents or breaches.
- Fostered positive workplace relationships among team members, promoting collaboration and effective communication to achieve shared goals.
- Assessed performance metrics regularly to identify areas for improvement in individual or team efficiency.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Assisted in training new staff members on security procedures, ensuring a high level of competency and preparedness.
Administrative Assistant
Episcopal Church Home
Saint Paul, MN
12.2013 - 11.2015
- Coached new employees on administrative procedures, company policies and performance standards.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Executed record filing system to improve document organization and management.
- Maintained staff directory and company policy handbook for human resources department.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Life Enrichment Coordinator- CNA/TMA Certified
Episcopal Church Home
Saint Paul, MN
11.2010 - 11.2015
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
- Planned approximately four off-campus activities per month for facility with 10-40 residents including zoo trips, shopping excursions and religious worship opportunities.
- Collaborated with nursing an clinical staff on resident health / daily living needs.
Education
Health Care Management - Clinical Effectiveness
Saint Paul College - A Community And Technical College
Saint Paul, MNAssociate Of Business Administration -
Century College
Saint Paul, MNSkills
- Orchestrated seamless communication initiatives within the organization
- Oversaw hospitality services to enhance guest experiences
- Managed proficient 10-key operations to improve efficiency
- Cultivated a team-oriented environment to drive collaboration
- Guaranteed reliability and efficiency in project execution
- Directed payment collection efforts to optimize cash flow
- Presented effectively in public speaking engagements
- Emphasized meticulous attention to detail in deliverables
- Fostered a positive workplace culture to enhance morale
- Championed exceptional customer service and care practices
- Led problem-solving initiatives to address challenges
- Navigated conflict resolution processes to maintain team harmony
Timeline
Medicare & Retirement Agent
UnitedHealthcare
03.2022 - 04.2024
Clinical Assistant
Health Partners
02.2021 - 11.2021
Production Floor Lead
Shutterfly
11.2020 - 02.2021
Administration Assistant
A&a Reliable Home Health Care
10.2019 - 04.2020
Lead Security Screener
Delta Global Services, DGS
06.2016 - 11.2018
Administrative Assistant
Episcopal Church Home
12.2013 - 11.2015
Life Enrichment Coordinator- CNA/TMA Certified
Episcopal Church Home
11.2010 - 11.2015
Associate Of Business Administration -
Century College
Health Care Management - Clinical Effectiveness
Saint Paul College - A Community And Technical College
Flight Attendant
Sun Country Airlines
2024 - Current