Veronica Rodriguez
Winter Haven,FL
Summary
Results-oriented data professional with proven ability to manage data entry processes efficiently. Known for high attention to detail and strong organizational skills. Consistently supports team collaboration and adapts seamlessly to shifting priorities, ensuring reliable outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Entry Coordinator
UnitedHealth Group
08.2021 - Current
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Implemented data quality checks, ensuring accuracy and consistency across multiple sources.
Sales and Service Representative
State Farm
10.2020 - 07.2021
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Identified new sales opportunities through research, networking, and attending industry events.
Customer Service Representative
Primo Water
08.2020 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Work Instructor
Howard County Children's Center
06.2017 - 08.2020
- Boosted student performance by providing individualized support and targeted feedback.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
Bus Aide
Howard County Children's Center
06.2017 - 08.2020
- Enhanced student safety by closely monitoring behavior and promptly addressing any concerns or issues.
- Improved on-time arrival rates through efficient pre-trip bus inspections and timely boarding assistance.
- Assisted students with special needs, ensuring a comfortable and inclusive transportation experience.
- Maintained clean and orderly buses by conducting regular sweeps for lost items and debris removal.
Education
Associate of Science -
CCCUA
Nashville, AR05-2026
High School Diploma -
Nashville High School
Nashville, AR05.2017
Skills
- Data Entry Proficiency
- Time management
- Adaptability and flexibility
- Claims processing
- Software proficiency
- Fluent in Spanish
Certification
- BLS
- CPR
- Data Analytics Certificate
Languages
Spanish
Native or Bilingual
Timeline
Data Entry Coordinator
UnitedHealth Group
08.2021 - Current
Sales and Service Representative
State Farm
10.2020 - 07.2021
Customer Service Representative
Primo Water
08.2020 - 10.2020
Work Instructor
Howard County Children's Center
06.2017 - 08.2020
Bus Aide
Howard County Children's Center
06.2017 - 08.2020
High School Diploma -
Nashville High School
Associate of Science -
CCCUA