Veronica Roman
Las Vegas,NV
Summary
Encouraging leader and operational problem-solver with talents for team building, coaching and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and sales techniques to enhance employee engagement, motivation and boost performance.
Overview
6
6
years of professional experience
Work History
Selling Supervisor
Yves Saint Laurent
07.2022 - Current
- Established and cultivated solid business relationships with new or existing customers.
- Attended collection previews, store openings, and other trainings with primary mission of expanding market opportunities.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained focus during busy times and delegated areas of responsibility to employees to keep business running smoothly.
- Developed and nurtured lasting relationships with clients through dedicated assistance, attention to detail and active listening.
Assistant Store Manager
Michael Kors
12.2021 - 06.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and advancement.
- Interviewed, hired, and trained associates to be equipped to comply with company policies and procedures.
- Prepare, compile and maintain/complete all store records, documents and operational functions.
- Prepare all employee schedules to comply with. business needs,
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Assistant Store Manager
Kate Spade
09.2020 - 11.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Hired and trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Developed systems and procedures to improve operational quality and team efficiency. (i.e: Cycle counts, DOR... etc).
- Established positive and effective communication styles with each individual team member.
Store Coordinator
Gucci
10.2017 - 08.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Actively practiced time management skills in a fast paced environment.
- Requested all store transfer requests for client appointments or client orders.
- Maintained, reconciled and organized all store records. Dating back to seven years worth of paperwork.
- Took in and sent out all client repairs while maintaining a constant line of communication with all clients.
- Upheld a strong presence on the sale's floor. Taking over for CA's, while also selling on my own during busy times.(4-5hrs)
Education
Bachelor of Arts - Organizational Communication
University of South Florida
Tampa, FL12.2019
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05.2014
Skills
- Proficient in Microsoft Word, Excel & Powerpoint
- 85 WPM
- Sales Tracking
- Sales target achievement
- Performance monitoring
- Effective communication
- Staff training and development
- Customer relationship management
- Team leadership and motivation
- KPI Tracking
- Department & Operations Oversight
Timeline
Selling Supervisor
Yves Saint Laurent
07.2022 - Current
Assistant Store Manager
Michael Kors
12.2021 - 06.2022
Assistant Store Manager
Kate Spade
09.2020 - 11.2021
Store Coordinator
Gucci
10.2017 - 08.2020
Bachelor of Arts - Organizational Communication
University of South Florida
High School Diploma -
Boca Raton Community High School
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