Veronica Roque
Woodstock,IL
Summary
Dedicated manager known for strong project coordination and customer service skills. Successfully contributed to operational improvements and efficient resource management, ensuring exceptional team performance and customer experiences.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Manger
Create Your Own Cheesecake and Cheesesteak
Waukegan, Illinois
01.2011 - 02.2025
- Assisted in coordinating team schedules and resource allocation for daily operations.
- Supported management in implementing new procedures and policies across departments.
- Handled administrative tasks, including maintaining records and preparing reports.
- Participated in team meetings to discuss project updates and operational challenges.
- Collaborated with colleagues to ensure smooth communication and workflow processes.
- Maintained inventory records and assisted in supply chain management activities.
- Contributed to developing strategies for improving customer service experiences.
Manager
4114 Steak and Seafood
Waukegan, Illinois
01.2011 - 02.2025
- Completed day-to-day duties accurately and efficiently.
- Prepared diverse menu items following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Welcomed guests and ensured smooth entry to banquet events.
- Coordinated seating arrangements and maintained event flow throughout service.
- Assisted catering staff with food and beverage service during events.
- Monitored cleanliness of dining areas and addressed any issues promptly.
- Trained new hosts on procedures and customer service standards.
- Collaborated with kitchen staff to ensure timely meal delivery for guests.
Skills
- Team management
- Resource allocation
- Operational efficiency
- Customer service
- Inventory management
- Project coordination
Languages
English
Professional
Spanish
Professional
Certification
Manager Food Handlers
Timeline
Manger
Create Your Own Cheesecake and Cheesesteak
01.2011 - 02.2025
Manager
4114 Steak and Seafood
01.2011 - 02.2025