VERONICA RUIZ
AMARILLO,TX
Summary
Dedicated professional with a proven track record at Amarillo College, excelling in cleaning and sanitizing high-traffic areas. Recognized for attention to detail and exceptional customer service, I effectively prioritize tasks while maintaining a clean and inviting environment. My ability to work independently and responsibly ensures consistent, high-quality results.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
16
16
years of professional experience
Work History
Receptionist
Street Toyota
Amarillo, TX
10.2025 - Current
- Managed multi-line phone systems to efficiently route calls and address inquiries.
- Assisted in maintaining a professional reception area, enhancing guest experience and first impressions.
- Implemented new filing systems, improving document retrieval time and organization.
- New and used car inventory, transfer calls to all departments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Custodian
Amarillo College
AMARILLO, TX
07.2023 - 09.2025
- Cleaned and maintained all areas of the building, including offices, restrooms, and public spaces with attention to detail.
- Cleaned restrooms, lobbies, and other high-traffic spaces to meet sanitary regulations.
- Collected and disposed of garbage and recyclables in designated receptacles.
- Maintained cleanliness of assigned area by dusting furniture and vacuuming carpets.
- Disinfected surfaces using germicidal solutions and adhered to safety protocols when handling hazardous materials.
- Restocked items and updated head custodian on inventory usage and supply needs.
Head Cake Decorator
Tumbleweed Farm Bakery
AMARILLO, TX
09.2019 - 06.2023
- Maintained a clean work area throughout all stages of the cake decoration process.
- Developed innovative designs for custom cakes using specialized cake decorating equipment and tools.
- Maintained accurate records detailing incoming orders, completed projects, ingredient costs and labor hours spent per project.
- Trained new employees on proper techniques and procedures related to cake decoration.
Childcare Assistant Teacher
Messiah House
Amarillo, TX
02.2017 - 10.2018
- Supported classroom activities, fostering engaging learning environments for children.
- Assisted in implementing lesson plans, enhancing children's cognitive and social development.
- Monitored student behavior, ensuring compliance with safety protocols and guidelines.
- Collaborated with lead teachers to assess individual student needs and tailor educational approaches.
- Developed positive relationships with families, facilitating open communication regarding child progress.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
Receptionist
Nexstar Broadcasting
AMARILLO, TX
03.2010 - 07.2012
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
Education
GED -
Valley High School
Albuquerque, NM05-1982
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Attention to detail
- Work prioritization
- Customer service
- Customer service-focused
- Multitasking and organization
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Greeting and seating clients
- Mail handling
- Clerical support
- Patience and empathy
- Parent communication
- Loves children
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Street Toyota
10.2025 - Current
Custodian
Amarillo College
07.2023 - 09.2025
Head Cake Decorator
Tumbleweed Farm Bakery
09.2019 - 06.2023
Childcare Assistant Teacher
Messiah House
02.2017 - 10.2018
Receptionist
Nexstar Broadcasting
03.2010 - 07.2012
GED -
Valley High School