Veronica Russell
MID-CUMBERLAND HEAD START
Chattanooga,TN
1
Certification
24
years of professional experience
Caregiver II supports 7–12 children per day in children’s daily routines, behavior guidance, and classroom readiness in Head Start settings. Leads 16+ activities per week while managing feeding, dressing, diapering, and hygiene and reinforcing rules, social skills, and age-appropriate learning activities. Communicates with parents, guardians, and supervisors to complete 17+ family updates per month and flag developmental, emotional, and health concerns early.
Work History
Property Manager
1 Year 9 Months- Analyzed market trends to inform pricing strategies and maximize occupancy rates.
- Cultivated strong relationships with vendors to negotiate service contracts effectively.
- Implemented technology solutions for streamlined communication between tenants and management.
- Led team training sessions to improve staff performance and operational knowledge.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Property Operations and Administration
- HUD and LIHTC Compliance
Section 8 Housing Program Knowledge
Leasing and Resident Retention
Rent Collection and Delinquency Management
Annual and Interim Recertifications
Affordable Housing Documentation
Property Inspections and Compliance Preparation
Fair Housing Compliance
Lease Enforcement and Violation Management
Resident Relations and Conflict Resolution
Staff Supervision and Training
Vendor and Contractor Management
Maintenance Coordination
Budget Management and Expense Control
Accounts Payable and Invoice Processing
Marketing and Occupancy Improvement
Move-In and Move-Out Coordination
Yardi Property Management Software
Report Preparation and Recordkeeping
Emergency Response and Crisis Management
Strong Written and Verbal Communication
Organization and Time Management
Problem-Solving and Decision-Making
Microsoft Word, Excel, and Outlook - Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Developed and implemented comprehensive property maintenance plan, leading to increased an increase in property values.
Patient Care Tech
10 Years 3 Months- Assisted patients with mobility in and out of beds, baths, wheelchairs, or automobiles, and supported dressing and grooming needs.
- Maintained cleanliness and comfort for patients by changing bed linens, laundering clothing, and assisting with personal hygiene.
- Change dressings.
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
- Executed various tasks for the client, including obtaining household supplies and running errands.
- Changed dressings to promote healing and ensure patient comfort.
Caregiver II
12 Years 1 Month- Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
- Organize and lead activities designed to promote physical, mental and social development.
- Monitored and assessed children's performance, behavior, social development, and physical health to support their growth.
- Teach proper eating habits and personal hygiene.
- Observe and evaluate children's performance, behavior, social development, and physical health.
- Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children.
- Enforce all administration policies and rules governing students.
- Recognized and reported signs of emotional, developmental, or health-related issues in children to supervisors and child development specialists for timely intervention.
- Prepare materials and classrooms for class activities.
- Collaborated with parents and guardians to discuss children's progress and address individual needs.
- Adapt teaching methods and instructional materials to meet students' varying needs and interests.
- Plan and conduct activities for a balanced program of instruction, demonstration, and work time.
Property Manager
2 Years- Developed and implemented strategic plans for tenant retention and satisfaction initiatives.
- Oversaw budget preparation and financial forecasting for multiple properties.
- Coordinated maintenance schedules, enhancing service efficiency and response times.
- Managed property operations, ensuring compliance with local regulations and standards.
- Coordinated tenant communications to enhance resident satisfaction and address concerns promptly.
- Managed lease agreements, ensuring compliance with regulations and timely renewals.
- Oversaw maintenance requests, prioritizing tasks for efficient property upkeep.
- Developed and implemented tenant retention strategies to improve occupancy rates.
- Trained and mentored junior staff on property management best practices and systems use.
- Facilitated property inspections, identifying areas for improvement and maintenance needs.
- Collaborated with vendors to negotiate service contracts, enhancing cost-effectiveness of services provided.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances, resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding the community.
- Processed security deposit refunds.
- Served as point of contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary, following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Posted policies and rules in common areas for tenant review.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
Interim Assistant Supervisor/Supervisor
8 Years 4 Months- Coordinated activities of teachers and administrators at daycare centers and schools, ensuring alignment with educational standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Prepared and maintained attendance and personnel reports for officials and agencies, streamlining record-keeping processes.
- Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities.
- Oversaw daily operations of center, including opening and closing procedures, and reviewed lesson plans to ensure quality of instruction.
- Led team in implementing operational improvements to enhance efficiency and productivity.
- Mentored junior staff, fostering professional development and skill enhancement.
Primary Caregiver
12 Years 2 Months- Established and enforced behavior rules and procedures to maintain order in classroom.
- Observe and evaluate children's performance, behavior, social development, and physical health.
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
- Observed and evaluated children's performance, behavior, social development, and physical health to identify areas for improvement.
- Plan and conduct activities for a balanced program of instruction, demonstration, and work time.
- Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children.
- Provide a variety of materials and resources for children to explore.
- Teach proper eating habits and personal hygiene.
- Serve meals and snacks in accordance with nutritional guidelines.
- Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.
- Met with parents and guardians to discuss children's progress and collaborate on strategies for support.
- Prepare materials and classrooms for class activities.
- Establish and enforce rules for behavior, and procedures for maintaining order.
Education
Associate of Applied Science - Early Childhood Education
Early Childhood Education Cert - Early Childhood Education
High School Diploma
Skills
Child supervision
Early childhood instruction
Behavior guidance
Developmental observation
Activity planning
Lesson plan development
Classroom management
Early literacy support
Developmental screening
Behavior intervention
Curriculum coordination
Personal care assistance
Meal preparation
Safety monitoring
Parent communication
Microsoft Office
Nutrition planning
Incident reporting
CPR certification
Accomplishments
- Increased occupancy rates from 60% to 96% 6 months.
Certification
CDA CertificateTCTA 2003
Timeline
Property Manager
Paths Management
11.2024 - CurrentRead More
Property Manager
Millenia Housing Management
11.2022 - 11.2024Read More
Patient Care Tech
AT HOME HEALTH CARE
05.2016 - CurrentRead More
Caregiver II
MID-CUMBERLAND HEAD START
07.2014 - CurrentRead More
Interim Assistant Supervisor/Supervisor
Cedar Hill EHS/Head Start
06.2014 - 10.2022Read More
Primary Caregiver
AVONDALE HEAD START/EARLY HEAD START
05.2002 - 07.2014Read More
Brainerd High School
High School Diploma
Read More
Chattanooga State Community College
Associate of Applied Science from Early Childhood Education
Read More
Chattanooga State Community College
Early Childhood Education Cert from Early Childhood Education
Read More