Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Veronica saldivar
East Grand Forks,MN
Work Preference
Summary
Results-driven professional with extensive experience in retail management. Skilled in team leadership, inventory control, and training initiatives that improve efficiency and customer satisfaction. Committed to fostering a positive work environment that drives sales growth.
Innovative leader with a strong focus on employee training and customer service. Proven ability to streamline operations and enhance team engagement, ready to leverage expertise to support organizational success.
Overview
28
28
years of professional experience
Work History
Store Manager
Hugos Wine & Spirits
East Grand Forks, MN
03.2022 - Current
- Oversaw daily operations, ensuring efficient workflow and exceptional customer service.
- Managed inventory levels, optimizing stock replenishment and minimizing waste.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented promotional strategies to enhance store visibility and drive sales growth.
- Developed staff schedules to maximize coverage during peak hours, improving service efficiency.
- Ensured compliance with health and safety regulations in all operational practices.
- Fostered a positive team environment, enhancing employee engagement and retention efforts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Front End Manager
Hugos Family Market
East Grand Forks, MN
03.2022 - 12.2024
- Led daily operations ensuring high standards in customer service and product presentation.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented workflow improvements enhancing efficiency across front-end processes.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Developed scheduling strategies optimizing labor costs while meeting customer demand.
- Collaborated with management on strategic initiatives to elevate market competitiveness.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Assistant Manager
Stripes Convenience Store
Carrizo Springs, TX
04.2010 - 02.2014
- Oversaw daily store operations, ensuring compliance with company policies and local regulations.
- Trained and mentored staff on customer service techniques and operational best practices.
- Implemented inventory management systems, optimizing stock levels to reduce waste.
- Developed promotional strategies to enhance product visibility and drive sales growth.
- Managed scheduling and staffing, ensuring adequate coverage during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Team Leader
Pizza Hut
Grafton, ND
02.1998 - 10.2000
- Oversaw daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service excellence and food safety standards.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Collaborated with management to develop and execute promotional strategies, enhancing customer engagement.
- Ensured compliance with health regulations through regular inspections and staff training sessions.
- Streamlined workflow processes, resulting in improved order accuracy and reduced service times.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
High School Diploma -
Carrizo Springs High School
Carrizo Springs, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Hugos Wine & Spirits
03.2022 - Current
Front End Manager
Hugos Family Market
03.2022 - 12.2024
Assistant Manager
Stripes Convenience Store
04.2010 - 02.2014
Team Leader
Pizza Hut
02.1998 - 10.2000
High School Diploma -
Carrizo Springs High School