VERONICA SANDERS
LAFAYETTE,LA
Summary
Customer Service professional with over 12 years of experience in enhancing client satisfaction and operational efficiency. Demonstrates strong skills in case management, law enforcement, and communication, with a proven track record in reducing discrepancies and improving service coordination. Committed to leveraging expertise in customer service and analytical skills to drive positive outcomes and foster community ties.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Meter Reader Clerk
Worknet Staffing Services
Lafayette, LA
05.2025 - Current
- Conducted accurate readings of residential and commercial meters to ensure precise billing.
- Investigated and resolved discrepancies in meter readings through field verification.
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
CASE MANAGER
Department of Child and Family Services
Lafayette, La
01.2022 - 02.2025
- Interpret laws, assess needs, enhance service delivery for improved client outcomes.
- Manage child support cases, ensure payment collection, support families effectively.
- Review court orders, maintain family integrity, achieve significant results.
- Facilitate communication, improve service coordination, foster community ties.
- Streamline case management, enhance client satisfaction, provide empathetic support.
- Managed approximately 40 incoming calls, emails and fax per day.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
CUSTOMER SERVICE REPRESENTATIVE
Baton Rouge Cargo
Lafayette, LA
01.2019 - 01.2021
- Resolved customer issues, boosting satisfaction and loyalty.
- Implemented tracking, reducing order times and errors.
- Maintained driver records, ensuring compliance and efficiency.
- Optimized routes, enhancing productivity and delivery timeliness.
- Analyzed feedback, driving service quality improvements.
- Enhanced customer service protocols, leading to noticeable improvements in response times and overall client satisfaction.
- Managed order processing and shipping coordination for timely deliveries.
MILITARY POLICE
United States Air Force
United States
01.2013 - 01.2020
- Managed security operations, achieving zero breaches over 7 years, enhancing safety protocols.
- Led incident investigations, ensuring compliance and improving safety measures.
- Developed training programs for recruits, boosting readiness and team efficiency.
- Fostered teamwork and discipline, mentoring peers and supporting their growth.
CUSTOMER SERVICE REPRESENTATIVE
Capitol City Produce
Baton Rouge, LA
01.2016 - 01.2019
- Managed inventory, ensuring accuracy and optimal stock levels.
- Coordinated delivery routes, enhancing efficiency and reducing times.
- Processed orders promptly, ensuring timely delivery and satisfaction.
- Provided excellent service, building strong client relationships.
- Executed accurate data entry, enabling quick access to information.
Education
B.A. CRIMINAL JUSTICE - undefined
Northwestern State University
Natchitoches, LA05-2021
A.S. CRIMINAL JUSTICE - undefined
Louisiana State University Eunice
Eunice, LA12-2017
Skills
- Microsoft Office (Expert),
- Documentation (Expert),
- Communication (Expert),
- Civil Laws (Skillful),
- Time Management (Expert),
Certification
- Certified Paralegal, May 2021
Timeline
Meter Reader Clerk
Worknet Staffing Services
05.2025 - Current
CASE MANAGER
Department of Child and Family Services
01.2022 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
Baton Rouge Cargo
01.2019 - 01.2021
CUSTOMER SERVICE REPRESENTATIVE
Capitol City Produce
01.2016 - 01.2019
MILITARY POLICE
United States Air Force
01.2013 - 01.2020
B.A. CRIMINAL JUSTICE - undefined
Northwestern State University
A.S. CRIMINAL JUSTICE - undefined
Louisiana State University Eunice
ADDITIONAL INFORMATION
- MILITARY SERVICE
- United States Air Force
- Military Police
- Service period: 2013 to 2020