Veronica Siddell-White, MBA, PMP
St Louis,MO
Summary
Seasoned Sr. Business Analyst with a proven track record at Dell Technologies and Boeing, adept in leading diverse technical teams globally and enhancing business processes. Expert in requirements gathering and user acceptance testing, I've significantly contributed to strategic IT solutions and compliance, establishing myself as a trusted advisor and project leader.
Overview
10
10
years of professional experience
Work History
Sr. Business Analyst (IT)
Dell Technologies
04.2021 - 12.2024
- Assignments include overseeing technical teams in India, Brazil, China, Ireland, and the US (Midwest and East Coast), planning, directing, and coordinating the organizational and technical activities required for the delivery of the services to ensure the technical solution meets contract specifications.
- Built in-depth knowledge of clients' priorities, challenges, and initiatives, and became a trusted advisor to help solve their problems.
- Frequently used ServiceNow and JIRA for project tracking and entering Change Request tickets in ServiceNow.
- Maintained awareness of all service matters, and managed customers during high-priority escalations.
- Primary project manager for incident resolution.
- Established and maintained relationships with Dell/Boeing IT Compliance product stakeholders
- Translated requirements from Boeing stakeholders to daily operations
Sr. IT Analyst (Infrastructure and Operations)
Boeing
01.2015 - 04.2021
- Sr. IT Analyst: As part of the Defense Federal Acquisition Regulation Supplement (DFARS) Group, worked with several teams across the Enterprise to adhere to the Department of Defense requirements
- Key tasks in this role included: independently coordinating with teams across the enterprise to ensure DFARS is deployed within the functional areas under their responsibility; monitoring compliance and notifying control performers if incidents occur; creating the design and documentation of control activities; conducting Design Effective (DE) reviews (mock audits); executing Corrective Action Plans (CAP) to comply with government standards.
- IT Business Partner: Independently establishing relationships with the BR&T Saint Louis team; shaping and executing the strategy to transition new technologies for use with long-term IT support; partnering with BR&T and Information Security to ensure compliance (including Department of Defense) to prevent cyber threats across a variety of laboratories and devices; facilitating the prioritization of IT software and capital spending for BR&T; and communicating and brokering BR&T needs from IT while coordinating Digital Enterprise alignment from legacy to agile systems.
- Sr. IT Analyst: Within the IT Supply Chain Systems, key ERP analyst in the Program Management Office (PMO)
- Responsibilities included: Scaled Agile Framework (SAFe)-AD&S methodology alignment; Generate and communicate executive level project status reports including SAP Solution Manager; Enforce project standards across value stream teams, including Procure to Pay, Offer to Cash, Plan to Produce, Close to Report and Enterprise Architecture
Skills
- Saint Louis University: Project Management Professional (PMP) Certification (2020)
- Webster University: MBA, Business Administration
- Fontbonne University: BA, Business Administration
- Requirements gathering
- Business process improvement
- Software development lifecycle
- User acceptance testing
- Business intelligence tools
- Stakeholder management
- Process development
Timeline
Sr. Business Analyst (IT)
Dell Technologies
04.2021 - 12.2024
Sr. IT Analyst (Infrastructure and Operations)
Boeing
01.2015 - 04.2021
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