Veronica Stewart
Center For Disability Services
Albany,NY
19
years of professional experience
Dynamic Community Habilitation Specialist with a proven track record at Center For Disability Services, adept at navigating complex healthcare systems and advocating for individuals. Skilled in bedside care and multitasking, I excel in enhancing patient well-being and fostering team collaboration to achieve optimal outcomes. Committed to delivering results through compassionate support and effective resource management.
Work History
Community Habilitation Specialist
5 Years 2 Months- Worked directly with patient treatment teams and participated in care coordination procedures.
- Explained required eligibility applications to patients and helped complete applications for services.
- Provided complex counseling and identified alternative resources for patient care.
- Helped vulnerable individuals navigate complex healthcare system.
Manager
6 Years 11 Months- Accomplished multiple tasks within established timeframes.
- Onboarded 100% new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered 100% feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
Assistant Manager
10 Years 4 Months- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted 100% weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Direct Care Professional
18 Years 6 Months- Assisted 50% patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medication as directed by physician.
- Maintained clean, safe and well-organized patient environment.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored 100% progress and documented patient health status changes to keep care team updated.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Developed rapport to create safe and trusting environment for care.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Followed nutritional plans to prepare optimal meals.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Scheduled and accompanied clients to medical appointments.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Remained alert to problems or health issues of clients and competently responded.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Documented vitals, behaviors and medications in client medical records.
- Monitored and assisted residents through individual service plans.
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Education
DSP Program - DSP Program
Associate of Science - Associate of Medical Assistant
Skills
Bedside Care
Multitask
Team Player
Reasoning Ability
Individual and Community Advocacy
Caring Companionship
Diet and Nutrition
First Aid Certification
HIPAA Guidelines
Healthy Living Plans
Supervision
Abuse and Neglect Reporting
Timeline
Community Habilitation Specialist
Center For Disability Services
08.2021 - CurrentRead More
Manager
Center For Disability Services
11.2019 - 2020Read More
Assistant Manager
Center For Disability Services
06.2016 - 2019Read More
Direct Care Professional
Center For Disability Services
04.2008 - 2016Read More
SCCC
DSP Program from DSP Program
Read More
Mildred Elley College For Carrier
Associate of Science from Associate of Medical Assistant
Read More