Veronica Stith
Hanford,United States
Summary
Detail-oriented professional with strong customer service skills and experience in pet care. Known for effective communication and team collaboration, ready to contribute to a positive client experience in a fast-paced environment.
Overview
17
17
years of professional experience
Work History
Dog Bather/Receptionist/Cashier
Fuzzy Feet Pet Salon
Newport News, VA
01.2023 - 11.2025
- Talking to clients about what we can do for their pets.
- Helping move appointments, answering the phone and being the face of the company and communicating with everyone who came through the door along with anyone who called.
- While also doing majority of the cleaning for the kennel room, bathing room and grooming room.
- Bathed dogs using appropriate shampoos and conditioners for various coat types.
- Groomed pets by brushing fur and cleaning ears to ensure hygiene.
- Managed pet drying processes with high-velocity dryers for safe, efficient results.
- Maintained cleanliness of grooming stations and bathing areas to uphold salon standards.
- Monitored dog behavior during baths to ensure comfort and safety throughout sessions.
- Maintained cleanliness of the facility at all times.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
- Provided nail trims and ear cleaning as requested by the customer.
- Brushed out mats from fur coats using proper techniques.
- Monitored animals for signs of distress or discomfort during bath time.
- Processed incoming and outgoing mail and packages daily.
- Maintained organized filing system for client records and documents.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management when required.
- Verified visitors' identification cards before allowing access to the building.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Assisted with onboarding of new employees by providing orientation information and support.
Sale Associate/Cashier
Romantic Kingdom
Newport News, VA
01.2023 - 07.2024
- Stocking, inventory, cashier, auditor, cleaner, opener and closer.
- Talking to customers about items and giving them knowledge on other products.
- Maintained product displays to ensure an appealing shopping environment.
- Processed transactions efficiently at the point of sale.
- Educated customers about toy features and safety standards.
- Collaborated with team members to manage inventory levels effectively.
- Resolved customer inquiries and complaints with professionalism and care.
- Stayed updated on new products and industry trends for informed recommendations.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Learned about the many enhancers and educated guest on it.
Environmental Aide
Riverside Regional Medical Center
Newport News, VA
01.2022 - 11.2022
- Work as a cleaner and environmental aide for Riverside Regional Medical Center.
- Clean rooms that needed to be done in a set time and would do ten to fourteen rooms a day.
- Worked on flipping rooms and cleansing them to prepare them for the next patient.
- Spend a lot of time in Labor and Delivery, Nicu, Wicu, Mother/Baby and cleaning operation rooms.
E-commerce
Kroger
Yorktown, VA
10.2020 - 07.2021
- Provide first appearance and early interaction for customers.
- Contribute above all great customer service.
- Clean and maintained equipment and trolleys.
- Show a welcoming smile with friendly attitude.
- Maintained appearance of casual wear and cleanliness of hygiene.
- Quickly and efficiently learned the stores provided handheld system.
BOH Manager/Event /Caterer Cook/Cashier/Bartender/Cart Girl/Waitress
Legends Bar and Grill
Newport News, VA
11.2015 - 01.2019
- Managed daily kitchen operations and staff scheduling for efficient service.
- Oversaw inventory management, including ordering and stock rotation processes.
- Trained and mentored kitchen staff on food safety and hygiene standards.
- Implemented procedures to maintain high-quality food preparation and presentation.
- Ensured compliance with health regulations and safety protocols in the kitchen.
- Developed and maintained a positive work environment for team collaboration.
- Assisted in menu planning to enhance customer satisfaction and dining experience.
- Resolved customer complaints regarding food quality or service issues.
- Implemented cost saving measures while maintaining high quality standards.
- Organized and monitored inventory levels to ensure efficient ordering of supplies.
- Ensured compliance with health department regulations and safety standards.
- Created weekly schedules for back of house staff members.
- Investigated any discrepancies between actual inventory levels versus what is reported on invoices.
- Supervised daily prep work for all kitchen stations.
- Developed menus that met customer satisfaction while controlling costs.
- Coordinated with front of house staff to ensure timely meal service delivery.
- Managed and trained staff in proper food safety, sanitation, and kitchen operations.
- Performed regular maintenance on all kitchen equipment and appliances.
- Communicated effectively with chefs and cooks about menu changes or special orders requested by customers.
- Oversaw food preparation, production and presentation according to quality standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Assisted staff by serving food and beverages or bussing tables.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Inspected dining and serving areas for cleanliness and proper setup.
- Provided excellent customer service in fast-paced dining environment.
- Collaborated with kitchen staff to fulfill special requests and dietary needs.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions accurately and processed payments efficiently.
- Created a welcoming atmosphere through friendly interaction with patrons.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted guests and provided menus.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
- Organized venues, budgets, guest lists, catering, and event timelines.
- Oversaw all aspects of event production from conception through completion.
- Coordinated with vendors to ensure timely delivery of materials for events.
- Attended and participated in industry events.
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Reserved space, equipment and personnel needed to facilitate events.
- Set up and dismantled catering equipment for various events and functions.
- Ensured cleanliness and organization of work areas throughout catering operations.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Managed inventory levels and ordered supplies as needed for operations.
- Engaged with guests to create a welcoming atmosphere and build rapport.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Resolved customer complaints in a professional manner.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Provided directions and information about the golf course to players.
- Managed inventory of golf carts and related supplies effectively.
- Prepared golf carts for use by stocking with towels, pencils and scorecards.
- Maintained cleanliness of all golf carts, including washing, vacuuming and polishing.
- Operated golf cart washing station, ensuring carts were clean and presentable.
- Provided courteous and efficient service to all golf course patrons.
- Delivered food and beverages promptly to tables.
- Took accurate food and drink orders from customers.
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Ensured that all orders were taken correctly and in a timely manner.
- Cleared dishes between courses and after guests finished dining.
- Greeted and welcomed customers, providing them with menus.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
Retail Sales Associate/Cashier/Customer Service/Prep Cook/Bartender
German Store and Cafe
Yorktown, VA
09.2013 - 03.2014
- Managed bar inventory, restocked supplies and placed orders.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Carefully followed safety and sanitation policies handling food and beverages.
- Enthusiastically and appealingly described food and drink specials to guests.
- Conducted monthly inventory.
- Greeted guests in a timely and professional manner.
- Served each guest courteously, quickly and efficiently.
- Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.
- Prepared merchandise for sales floor.
- Worked collaboratively in team environment.
- Organized racks and shelves to maintain the visual appeal of the store.
- Verified that all customers received receipts for purchases.
- Helped customers with questions, problems and complaints in person and via telephone.
- Developed positive customer relationships.
Entertainment/Photographer/Sales Associate/Ride Operator
Busch Gardens Williamsburg
Williamsburg, VA
09.2008 - 11.2013
- Maintaining a calm demeanor while helping guest with issues.
- Helping guest find lost family members while on the photo walks with characters and coworkers.
- Helping maintain the condition of camera given to us.
- Making sure equipment was checking in and out correctly and put away right.
- Taking cash and making sure it's the right amount for payment.
- Opening and closing out register.
- Opening and closing out the shop and studios.
- Cleaning the shop, photo storage and studios.
- Managed inventory of photography equipment and maintained proper usage protocols.
- Assisted guests with photo sessions, providing guidance on poses and settings.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Finding and locating right photos from photo card numbers given to guest.
- Edited and retouched photographs to ensure visual consistency and quality.
- Assisted guests with inquiries and provided exceptional customer service.
- Managed inventory of supplies and maintained cleanliness of entertainment areas.
- Collaborated with team members to enhance guest experience and engagement activities.
- Ensured that all safety guidelines were followed during events.
- Provided information regarding upcoming shows and attractions at the entertainment facility.
- Maintained cleanliness of facility throughout shift.
- Operated cash register to accept payments from customers for services rendered or merchandise purchased.
- Troubleshot any issues that arose during events in order to maintain smooth operations.
- Assisted with event setup, including arranging chairs, tables, decorations and other items.
- Organized activities for children, such as arts and crafts projects, storytelling and games.
- Tracked inventory levels of supplies needed for upcoming events.
- Sought guidance from senior team members to resolve issues.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Assisted customers in selecting products to meet their needs.
- Maintained product displays to attract customer attention.
- Processed sales transactions accurately and efficiently.
- Provided product knowledge and recommendations to customers.
- Handled customer inquiries and resolved issues effectively.
- Organized inventory and ensured stock levels were maintained.
- Participated in training new sales associates on procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated rides safely while ensuring compliance with safety standards.
- Monitored guests to provide a safe and enjoyable ride experience.
- Assisted with loading and unloading guests efficiently on various attractions.
- Communicated ride instructions clearly to guests before operation.
- Conducted regular inspections of ride equipment for proper functionality.
- Trained new staff on operational procedures and safety protocols effectively.
- Ensured safety of guests by enforcing ride and park policies.
- Assisted with loading, unloading, and securing passengers on rides.
- Pulled down safety bars and secured riders according to specified attraction details.
- Operated control panels for ride systems and monitored audio and visual equipment.
Education
Associate's degree - Child development
Thomas Nelson Community College
High school diploma -
Tabb high school
Skills
- Computer skills
- Kennel experience
- Front desk
- Communication skills
- Organizational skills
- Time management
- Customer service
- Appointment scheduling
- Inventory management
- Event coordination
- Cash handling
- Attention to detail
- Team collaboration
- Proper lifting techniques
- Client relationship building
- Professional appearance
- Adaptability to change
Timeline
Dog Bather/Receptionist/Cashier
Fuzzy Feet Pet Salon
01.2023 - 11.2025
Sale Associate/Cashier
Romantic Kingdom
01.2023 - 07.2024
Environmental Aide
Riverside Regional Medical Center
01.2022 - 11.2022
E-commerce
Kroger
10.2020 - 07.2021
BOH Manager/Event /Caterer Cook/Cashier/Bartender/Cart Girl/Waitress
Legends Bar and Grill
11.2015 - 01.2019
Retail Sales Associate/Cashier/Customer Service/Prep Cook/Bartender
German Store and Cafe
09.2013 - 03.2014
Entertainment/Photographer/Sales Associate/Ride Operator
Busch Gardens Williamsburg
09.2008 - 11.2013
Associate's degree - Child development
Thomas Nelson Community College
High school diploma -
Tabb high school