Veronica Sustaita
Rio Grande City
Summary
Detail-oriented professional in administrative and payroll management, offering bilingual communication and strong organizational skills. Proven ability to process payroll accurately and efficiently while supporting HR functions across multiple clinic locations.
Overview
27
27
years of professional experience
Work History
Payroll Clerk
Eagle Pro Home Solutions, LLC
Columbus
03.2019 - 03.2025
- Processed payroll for contractors accurately and in a timely manner
- Maintained accurate data for work orders and payroll records to ensure compliance and facilitate efficient processing
- Compiled and analyzed weekly payroll and administrative reports to support decision-making and operational efficiency
- Executed administrative duties, including data entry and record management, to streamline office operations and enhance support
- Verified employee applications and maintained personnel files
Office Manager
Therapy Connections P.C.
Houston
02.2010 - 10.2024
- Manage scheduling for two clinic locations
- Processed payments and verified insurance benefits for Medicaid and private insurance, ensuring accuracy and timely reimbursements
- Support billing and payroll processing functions
- Assist with HR duties including orientation and onboarding
- Developed marketing plans to increase patient engagement and tracked scheduling data for operational insights
- Managed supplies, petty cash, and facility maintenance to ensure efficient clinic operations
- Processed payroll for employees, ensuring accurate calculations and timely distribution.
Account Executive / Sales Coordinator
ImpreMedia, LLC (Rumbo Newspaper)
Houston
08.2004 - 05.2009
- Conducted cold calling to secure sales for print, online, and mobile advertising solutions
- Developed and presented customized advertising campaigns based on client needs
- Built and maintained strong relationships with clients and advertising agencies
- Increased sales by developing targeted strategies that contributed to overall revenue growth
- Assisted with ad design and provided translations to enhance advertising effectiveness for clients
- Managed key accounts including Houston Museum of Natural Science, Houston Zoo, Live Nation, Texas Children's Hospital, and Jackson Hewitt Tax Services
- Met and exceeded company sales goals and expectations
- Participated in professional organizations including the Houston Hispanic Chamber of Commerce and Houston Advertising Federation
- Oversaw sales coordination activities.
- Prepared weekly sales reports and tracked commissions
- Assisted with marketing promotions and maintained customer databases
Front-End Customer Service Manager Assistant / Personal Coordinator
Fiesta Mart #9
Houston
10.1997 - 10.2004
- Delivered exceptional customer service in high-volume retail environment, enhancing customer experience
- Supervised teams to maintain high service quality and foster employee engagement
- Handled cash transactions and reconciliations
- Approved voids and managed cash drawers
- Assisted with hiring and pre-interviewing applicants
- Processed computerized payroll
- Performed administrative duties (phones, filing, copying, scheduling)
- Facilitated safety meetings for 150 employees, promoting adherence to safety regulations
Payroll Clerk
Texas Management Division
Houston
11.2001 - 03.2003
- Processed payroll for multiple companies nationwide
- Verified employee applications and records
- Scheduled drug testing for employees
- Performed administrative duties (filing, faxing, phones, data entry)
Education
Human Resources Certification -
Houston Community College
08-2026
Computer Office Specialist Diploma -
01-1999
Associates in Arts -
Houston Community College
High School Diploma -
Rio Grande City, TXSkills
- Bilingual: English and Spanish
- Strong communication skills
- Telephone skills
- Team player
- Customer relations
- Office procedures
- Calendar management
- Task management
- Microsoft Office: Word
- Microsoft Office: Excel
- Microsoft Office: PowerPoint
- Microsoft Office: Outlook
- Payroll software
- QuickBooks
References
Available Upon Request
Timeline
Payroll Clerk
Eagle Pro Home Solutions, LLC
03.2019 - 03.2025
Office Manager
Therapy Connections P.C.
02.2010 - 10.2024
Account Executive / Sales Coordinator
ImpreMedia, LLC (Rumbo Newspaper)
08.2004 - 05.2009
Payroll Clerk
Texas Management Division
11.2001 - 03.2003
Front-End Customer Service Manager Assistant / Personal Coordinator
Fiesta Mart #9
10.1997 - 10.2004
Human Resources Certification -
Houston Community College
Computer Office Specialist Diploma -
Associates in Arts -
Houston Community College