Veronica S Weaver
Massillon,Ohio
Summary
Detail-oriented Administrative Customer Service Support professional with experience in fast-paced environments. Demonstrates strong organizational, technical, and interpersonal skills while effectively resolving issues with minimal supervision. Committed to delivering superior customer service and fostering teamwork across diverse settings. Proven ability to manage multiple projects efficiently while maintaining high standards of integrity.
Overview
28
28
years of professional experience
Work History
Quality Assurance Inspector
Stark Metropolitan Housing Authority
Canton, Ohio
01.2023 - Current
- Inspected dwelling units for compliance with Uniform Physical Condition Standards, local building codes, and HUD housekeeping standards; maintained and updated inspection files and status; managed monthly inspection list and sent notification letters to residents; notified asset managers of results; performed re-inspections to verify correction of deficiencies; maintained knowledge of city and state building codes and communicated with management regarding resident issues.
- Conducted thorough inspections of housing units for compliance with quality standards.
- Evaluated housing units for compliance and documented findings.
- Documented construction defects to ensure quality standards were met.
- Collaborated with contractors to address quality issues and ensure adherence to codes.
Catering Coordinator Manager/FOH Manager
McAlister's Deli
Canton, Ohio
01.2021 - 01.2022
- Directed daily operations for a 12-person customer support staff for the front of house. Led a 26-team member weekly to meet and exceed sales and service goals. Prepare and submit monthly reports on time. Engaged potential clients through cold calling and email outreach, resulting in increased sales opportunities. Executed administrative responsibilities, including data entry, Excel usage, email management, and operating multiple phone lines to support daily operations. Attends and participates in monthly meetings and conference calls. Shared business cards and promoted products to establish new partnerships. Initiated a fun dining environment. Prepare all food orders, sales, steps of service and guest satisfaction. Prepare and assemble ingredients for recipes while complying with food safety standards. Thorough knowledge of setup, operation, breakdown of the kitchen, including proper handling of chemicals used for cleaning. Prepares and cooks all food according to recipes and food safety standards. Manage and Direct front of house team members, including scheduling, training, and general supervision. Inventory and maintenance of part levels for front of the house merchandising items. Oversee opening duties balancing daily cash drawers and POS.
- All Manager Store opening duties include Customer service skills, Sales, Cashier, Daily Register and PC use, Check store parking lot, bathrooms, dining room. Restock all FOH merchandise items. Receive daily produce orders. Inventory of food items and dry goods. Answering multiple phone lines. Understanding, managing, and practicing safe food handling procedures. Expedite food, running food, bagging all online, 3rd party, and carry-out orders, Bus tables, Clean, sweep, mop dining room. Managed guest experience by fostering friendly interactions, ensuring cleanliness in restaurant, and delivering food hot and fresh.
Quality Control Supervisor
Liberty HealthShare
Canton, OH
01.2016 - 01.2022
- Created and executed quality control procedures to ensure consistent service reliability.
- Supported internal management by supervising team on workflow processes, scripts, and call times. Assessed production process issues, recommended improvements, and assisted in developing quality assurance programs to meet production standards and customer requirements. Monitored inspection and testing of materials for compliance with quality standards, utilizing root cause analysis and corrective action planning for identified issues. Established standard operating procedures and trained employees while creating measurable standards for output quality.
- Ensured adherence to quality assurance protocols in health services to maintain operational compliance.
- Trained and mentored staff on quality assurance protocols and best practices.
- Coached and mentored employees scoring 80% and below on workflow performance, resulting in improved team productivity. Developed measurable standards for output quality and restructured testing processes to identify inconsistencies in workflow. Provided accurate product knowledge to customers regarding rates and savings, while maintaining improvements in customer service areas. Oversaw daily calls with low performers to create improvement plans.
Sr. Kitchen Expo/Carside Expo / Sr. Carside To-Go Specialist
Applebee's Restaurant
Massillon, Ohio
01.2014 - 01.2021
- Ensured order accuracy, garnished hot/cold food, presented plates, loaded trays, stocked and restocked supplies, performed side work duties, and collaborated with team throughout workday.
- Coordinated cross-department projects, liaised between kitchen and wait staff to maintain steady workflow, facilitated kitchen orders, upheld quality control, and monitored food safety. Processed orders quickly, organized tickets, and prioritized outgoing meals and in-house. Coordinated the To-Go food business by consistently following all policies and procedures set by Applebee's. Served each guest quickly and efficiently with a positive and enthusiastic attitude. Took orders via phone, guest walk-ins, and online. Suggested additional items and verified that all orders were correct and properly packaged. Received payments through cash, credit cards, and gift cards.
Outbound Enrollment Specialist
AT&T-T-Technical Support Customer Care Specialist (Tier 1, 2, 3) (VXI) First Energy Solutions Business to Business (VXI)
Canton, Ohio
01.2012 - 01.2016
- Handled incoming and outbound calls to businesses in Ohio, Pennsylvania, New Jersey, Maryland, and Illinois, delivering accurate information on rates and savings plans while presenting sales pitches to help businesses reduce electric generation costs.
- Assisted customers with enrollment processes for telecommunications services.
- Maintained accurate records through efficient data entry and customer service, developed strategies to enhance sales and customer engagement, and addressed customer emails to ensure satisfaction with rates and enrollment processes.
- Managed account updates and changes for business clients effectively.
- Provided technical support for customer inquiries regarding service options.
Customer Service Blended Representative
Arthur Middleton Capital Holding
North Canton, Ohio
01.2007 - 01.2012
- Answered inbound and made outbound calls to provide customer service, process sales orders, and investigate inquiries related to billing, product troubleshooting, and credit card issues while performing various clerical and administrative duties.
- Monitored and evaluated call interactions to ensure adherence to company guidelines and enhance customer service quality.
- Managed client communications and addressed inquiries effectively.
- Facilitated onboarding processes for new clients and partners.
- Coordinated with internal teams to streamline service delivery.
Office Manager/ Customer Service Representative
H.H. Gregg
N. Canton, Ohio
01.1999 - 01.2006
- Answered multi phone lines, providing internal/external customer service. Handled customer inquiries and performed data entry to maintain accurate records. Manage all incoming service calls, products, and customer problems. Coordinated sales efforts, merchandising displays, scheduling, and supply ordering to support store operations. Processed customer payments, managed cash flow, and completed daily cash sales recaps to ensure financial accountability. Oversaw interviewing, onboarding, and training processes for new hires while managing a team of five.
- Processed credit applications and managed corporate email communications, streamlining customer interactions. Executed basic clerical tasks and general administrative duties to support daily office operations. Responded to customer inquiries regarding billing, credit card applications, and product knowledge.
- Managed office operations and maintained efficient workflow across departments.
- Coordinated scheduling and communication for executive leadership team meetings.
- Oversaw inventory management and supply ordering for office needs.
Education
Stark State Technical College
North Canton, Ohio01-2011
J.O.B.S (Jobs for Ohio Graduates) -
Washington High
Massillon, OH01-1997
Skills
- Quality control
- Compliance inspection
- Building codes
- Defect analysis
- Root cause analysis
- Process improvement
- Performance evaluation
My Honors Accomplishments & Activity Involvements.
J.O.B.S (Jobs for Ohio Graduates) Awarded 1997, Success Club, Track & Field, Volleyball., Mercy Medical Stripe volunteer, Activities Committee, Hall of Fame Volunteer (Hospitality) Committee) Youth Council Member, Private Chef, (Small Business Catering). Make-up Artist
Timeline
Quality Assurance Inspector
Stark Metropolitan Housing Authority
01.2023 - Current
Catering Coordinator Manager/FOH Manager
McAlister's Deli
01.2021 - 01.2022
Quality Control Supervisor
Liberty HealthShare
01.2016 - 01.2022
Sr. Kitchen Expo/Carside Expo / Sr. Carside To-Go Specialist
Applebee's Restaurant
01.2014 - 01.2021
Outbound Enrollment Specialist
AT&T-T-Technical Support Customer Care Specialist (Tier 1, 2, 3) (VXI) First Energy Solutions Business to Business (VXI)
01.2012 - 01.2016
Customer Service Blended Representative
Arthur Middleton Capital Holding
01.2007 - 01.2012
Office Manager/ Customer Service Representative
H.H. Gregg
01.1999 - 01.2006
Stark State Technical College
J.O.B.S (Jobs for Ohio Graduates) -
Washington High