VERONICA TADEO
New Britain,CT
Summary
Self-motivated Medical Records Specialist with over 2 years expertise in scanning, filing and indexing medical records into electronic health record systems accordance with HIPAA policies and Connecticut State law . Bilingual individual with pleasant attitude and desire to help in any capacity.
Overview
10
10
years of professional experience
Work History
Indexing Clerk
Community Health Center, Inc
Middletown, CT
07.2019 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Scanned incoming documentation.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Verified, updated and entered patient information into system.
- Worked with speed, efficiency and accuracy to process documentation and complete projects.
- Maintains High Volume Sorting of Medical, Dental, Behavioral Health documents in the electronic health Record.
- Maintains Confidentiality at all times pertaining to all matters governed by federal and state laws additionally CHC regulations
- Maintains a good working relationship within the department and other departments +
- Processes web-based encounters received from patients utilizing their patient portal account. These messages include but not limited to messages to provider, Demographic changes, Prescription Requests, etc.
Shift Supervisor
CVS Pharmacy
Kensington, CT
11.2015 - Current
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to store management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Education
Associate of Science - Medical Assisting
Capital Community College
Hartford, CT12.2017
Associate of Science - Health Information Management
Middlesex Community College - Middletown
Middletown, CTSkills
- Flexible and Adaptable
- Multitasking and Prioritization
- Verbal and Written Communication
- Prioritization and Time Management
- Record Sorting and Filing
- Problem-Solving
- Self-Motivated
- Team Collaboration
- Attention to Detail
- Reliable and Punctual
- Creative Thinking
- Handling Payments
- Processing Mail
- MS Office Proficiency
- De-escalation Techniques
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Customer Service
Timeline
Indexing Clerk
Community Health Center, Inc
07.2019 - Current
Shift Supervisor
CVS Pharmacy
11.2015 - Current
Associate of Science - Medical Assisting
Capital Community College
Associate of Science - Health Information Management
Middlesex Community College - Middletown