VERONICA TAWFIK
Celina,TX
Summary
Hardworking and dependable Information Technology senior with experience in retail, sales, cashiering, and customer service. Strong communication and problem-solving skills with the ability to work well in fast-paced environments and handle multiple tasks efficiently. Quick learner who is comfortable with technology, learns new systems easily, and works well with customers and team members. Dedicated to providing great customer service, supporting the team, and getting the job done right.
Overview
3
3
years of professional experience
Work History
Retail Associate
Ross Dress for Less
Prosper, Texas
09.2024 - 01.2025
- Assisted customers with locating merchandise, answering questions, and providing friendly customer service.
- Operated cash registers and processed cash, credit, debit, and other forms of payment accurately.
- Maintained an organized and visually appealing sales floor by stocking, folding, and arranging merchandise.
- Maintained a clean, organized, and safe store environment.
- Worked collaboratively with team members to meet daily store goals and provide efficient customer service.
Cashier & Drive-Thru Team Member
Taco Bueno
Prosper, Texas
09.2021 - 12.2021
- Provided friendly and efficient customer service to guests in the restaurant and drive-thru.
- Accurately processed cash, credit, and debit transactions while maintaining an organized cash register.
- Took customer orders, entered them accurately into the POS system, and handled special requests.
- Managed multiple customer orders during busy periods while maintaining a positive and professional attitude.
Education
Bachelor of Science - Information Technology
University of North Texas
Denton, TX12-2026
Skills
- Customer service
- Team collaboration
- Time management
- Technical support
- Problem solving
- Cash handling accuracy
- Cash register operation
- Verbal and written communication
Projects
- BuildWise - Construction Management App, Objective-C++, QT Creator, Developed a full-stack construction management platform to optimize industry workflows and enhance team communication., Project Scheduling & Task Management - Enables dynamic scheduling and task tracking., Real-Time In-App Chat - Facilitates secure and seamless collaboration., Automated Notifications - Provides real-time alerts for task updates and deadlines., Role-Based Access Control - Implements different permission levels for administrators, managers, and workers., Component-Based Design - Modular structure for UI, task management, chat, notifications, and database interactions., Performance Optimization - Achieved responsive UI with load times under two seconds.
Timeline
Retail Associate
Ross Dress for Less
09.2024 - 01.2025
Cashier & Drive-Thru Team Member
Taco Bueno
09.2021 - 12.2021
Bachelor of Science - Information Technology
University of North Texas