Veronica Thompson
Morehead,KY
Summary
Dynamic office manager with a proven track record at Morehead State University, excelling in customer service and organizational skills. Enhanced team productivity through effective task delegation and streamlined operations, significantly reducing document processing time. Adept at maintaining confidentiality and fostering strong relationships across departments, ensuring a collaborative work environment.
Overview
18
18
years of professional experience
Work History
TRIO Office Manager
Morehead State University
06.2008 - Current
- Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate student records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Hired, managed, developed, and trained workstudies, established and monitored goals, and conducted performance reviews.
Summer Clean-Up (Part-Time)
Morehead State University
05.2007 - 09.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Arts - University Studies
Morehead State University
Morehead, KY12-2024
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Document management
- Relationship building
- Mail handling
- Inventory control
- Database administration
Timeline
TRIO Office Manager
Morehead State University
06.2008 - Current
Summer Clean-Up (Part-Time)
Morehead State University
05.2007 - 09.2007
Associate of Arts - University Studies
Morehead State University
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