Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Tollakson

New Glarus,WI

Summary

Dynamic and results-driven professional with experience at Trouvaille Coffee Co., excelling in guest service and team management. Proven ability to enhance customer satisfaction through effective problem-solving. Strong attention to detail and adaptability to change, ensuring a clean and organized environment while training new staff for success.

Overview

4
4
years of professional experience

Work History

Brew Haus Staff Member

Brew Haus
01.2025 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Optimized inventory management, reducing waste and ensuring availability of key supplies.

Lead Barista

Trouvaille Coffee Co.
06.2022 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Housekeeper

Sweep Dreams
12.2021 - 05.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices and airbnbs
  • Disposed of trash and recyclables each day to avoid waste buildup.

Lifeguard

New Glarus Pool
05.2021 - 08.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.

Education

Bachelor of Science - Biochemistry

Wisconsin Lutheran College
Milwaukee, WI
05-2028

High School Diploma -

New Glarus High School
New Glarus, WI
06-2024

Skills

  • Cleanliness standards
  • Team management
  • Adaptability to change
  • Guest service
  • Cash handling
  • Problem-solving
  • Decision-making
  • Attention to detail
  • Team player
  • Multitasking and organization
  • Answering customer questions
  • Advanced math skills

Timeline

Brew Haus Staff Member

Brew Haus
01.2025 - Current

Lead Barista

Trouvaille Coffee Co.
06.2022 - Current

Housekeeper

Sweep Dreams
12.2021 - 05.2023

Lifeguard

New Glarus Pool
05.2021 - 08.2021

Bachelor of Science - Biochemistry

Wisconsin Lutheran College

High School Diploma -

New Glarus High School

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