- Wine Tasting
- Mindfulness Practices
- Music
Veronica Turner-Provost
Houston,TX
Summary
Dynamic professional with a proven track record at The Houston Wine Merchant, enhancing customer satisfaction and boosting wine sales through expert knowledge and upselling strategies. As CEO of Turner Provost Institute and Fruit of the Vine, demonstrated exceptional problem-solving and time management skills. Specializes in driving revenue and fostering critical thinking, focusing on customer-centric service and strategic contract negotiations.
Overview
25
25
years of professional experience
Work History
Assistant Sales Representative
The Houston Wine Merchant
10.2022 - Current
- Supported senior sales representatives with multiple $1,000-plus sales by recommending selections tailored to customer preference profile
- Increased wine sales by promoting in-store tastings and engaging customers with product knowledge.
- Boosted revenue through effective upselling strategies, ensuring customers selected premium wine options.
- Maintained detailed knowledge of wine varieties, regions, and pairings to provide expert guidance to clients.
Lead Instructor/ CEO
Turner Provost Institute
03.2014 - Current
- Incorporated real-world examples into lessons, connecting abstract concepts to students' everyday lives.
- Designed 60 lesson plans to foster critical thinking and problem-solving skills.
- Managed teacher and staff onboarding and professional development training
Massage Therapist/CEO
Fruit of the Vine
03.2000 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Negotiated 17 significant contracts and agreements to secure favorable terms and conditions for the business.
Education
WSET Level 2 - Wine Education
The Texas Wine School
Houston, TX12-2024
Texas Alcohol Beverage Certification # 10340149 - Seller Server Certification
American Course Academy
Plano, TX12-2024
Bachelor of Science - Airway Science Management
Texas Southern University
Houston, TX12-1994
Skills
- Wine knowledge
- Customer focused
- Sales presentations
- Problem-solving
- Time management
- Independent and Driven
Interests
Timeline
Assistant Sales Representative
The Houston Wine Merchant
10.2022 - Current
Lead Instructor/ CEO
Turner Provost Institute
03.2014 - Current
Massage Therapist/CEO
Fruit of the Vine
03.2000 - Current
WSET Level 2 - Wine Education
The Texas Wine School
Texas Alcohol Beverage Certification # 10340149 - Seller Server Certification
American Course Academy
Bachelor of Science - Airway Science Management
Texas Southern University
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