Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Mejia

Houston,TX

Summary

Hardworking and punctual works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physical fit and diligent with strong commitment to a team and business success.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

Village Medical Centers
09.2021 - Current
  • Scheduled and confirmed patients appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Accessed patient information through various software applications maintaining strict confidentiality to remain compliant with HIPAA
  • Handled customer service inquiries in person, via telephone and through email.
  • Verified insurance eligibility and coverage for patients.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Entered patient demographic and insurance data into electronic medical record system.

Lead Preschool Teacher

Primrose Waterside Estates
11.2016 - 08.2019
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Utilized books, songs and games to engage students.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Prepared pre-class materials.
  • Assisted and supervised 25 children through entire school day.

Gym Staff Member

The Core Health And Fitness
01.2016 - 11.2017
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered phones, completed guest check-in
  • Enforced rules and held customers accountable for not following gym regulations.
  • Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.

Education

High School Diploma -

George Bush High School
Richmond, TX
06.2011

Medical Assistant -

Sanford-Brown College - Houston
Houston, TX
08.2013

Skills

  • Appointment Scheduling
  • Great Customer service skills
  • Stocking supplies
  • Fluent in Spanish
  • Excellent Team Player
  • First Aid/CPR

Timeline

Patient Service Representative

Village Medical Centers
09.2021 - Current

Lead Preschool Teacher

Primrose Waterside Estates
11.2016 - 08.2019

Gym Staff Member

The Core Health And Fitness
01.2016 - 11.2017

High School Diploma -

George Bush High School

Medical Assistant -

Sanford-Brown College - Houston

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