Veronica VanDyke
Raven,VA
Summary
Dynamic and detail-oriented professional with a strong background in security and radiology, including experience at Cumberland Security. Proven ability in incident reporting and superior customer service, ensuring safety and efficiency. Recognized for enhancing patient experiences and streamlining operations, while maintaining high standards in compliance and confidentiality.
Overview
20
20
years of professional experience
Work History
Computed Tomography Technologist
Clinch Valley Medical Center
2019.03 - Current
- Operated computed tomography equipment to produce high-quality images for diagnostic purposes.
- Assisted in patient positioning and comfort during imaging procedures to ensure accurate results.
- Collaborated with healthcare team to discuss imaging findings and patient care plans.
- Maintained cleanliness and safety standards of CT room and equipment to support optimal workflow.
- Have experience on all shifts, running QC
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Streamlined scheduling processes for CT scans, improving patient throughput and operational efficiency.
- Mentored junior staff on best practices in CT imaging techniques and patient interaction strategies.
- Educated patients on procedure expectations, addressing concerns to enhance their experience and cooperation.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
- Demonstrated adaptability by performing various types of CT examinations including head, chest, abdomen, pelvis, extremities, angiography, or virtual colonoscopy exams as required.
- Streamlined workflow efficiency by collaborating with other technologists, nurses, and physicians in a fast-paced clinical setting.
- Exemplified strong teamwork skills by assisting colleagues during busy periods or covering shifts when needed, contributing to overall department success.
- Organized patient records effectively while maintaining HIPAA compliance to ensure easy access for colleagues when needed for treatment planning or follow-up care.
- Contributed to accurate diagnosis by providing high-quality images for radiologists'' interpretation.
- Assisted in the training of new technologists, sharing expertise on CT protocols and best practices.
- Reduced patient wait times by efficiently managing appointment schedules and ensuring timely completion of scans.
- Provided compassionate care to pediatric patients, employing a patient-centered approach and tailoring communication techniques according to age and developmental stage.
- Ensured proper functionality of CT machines through regular maintenance checks and prompt reporting of any malfunctions.
- Improved patient comfort by utilizing effective communication and positioning techniques during CT scans.
- Increased patient satisfaction with thorough pre-scan explanations about procedures, addressing concerns, and answering questions.
- Monitored patient's well-being during exams and recognized discomfort or medical problems and took appropriate action.
- Responded to physician questions and needs regarding patients.
- Prepared and positioned patients for imaging procedures.
- Explained imaging procedures to patients, offering comfort and assistance.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Instructed patients on proper positioning for imaging.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
Security Officer
Cumberland Security
2023.09 - Current
- Monitored premises to prevent theft, vandalism, and other security breaches.
- Conducted regular patrols to ensure safety of property and personnel.
- Responded swiftly to alarms and incidents, coordinating with law enforcement as needed.
- Documented daily activities and incidents in detailed reports for management review.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Worked valet
Radiology Technologist
Clinch Valley Physicians
2019.03 - Current
- Performed radiographic imaging procedures ensuring patient comfort and safety.
- Assisted in maintaining imaging equipment, ensuring optimal functionality and compliance with safety standards.
- Collaborated with medical staff to discuss imaging findings and support patient care plans.
- Educated patients on preparation for procedures, enhancing understanding and reducing anxiety.
Radiology Technologist
Russell County Medical Center
2006.01 - 2008.07
- Implemented quality control measures to maintain high standards in imaging processes.
- Documented patient information accurately in electronic health records for seamless data management.
- Trained new staff on operational protocols and best practices in radiologic technology.
- Contributed to departmental workflow improvements, enhancing efficiency of imaging services provided.
- Streamlined workflow by efficiently managing patient schedules and accommodating urgent cases when needed.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds and skillsets.
- Safeguarded patient privacy, consistently adhering to HIPAA regulations and maintaining strict confidentiality in all aspects of clinical practice.
- Improved patient experience by maintaining a compassionate and efficient approach during radiologic procedures.
Education
Associate of Science -
Southwest Virginia Community College
Cedar Bluff, VA08.2006
Skills
- Superior customer service
- I treat my patients like I would my own parents, grandparents, kids…
- I always do my best to bring optimism and a smile to work
- I communicate with my co-workers/physicians/nurses to provide the best care and treatment for patients and to help workflow
Incident reporting
Security guard license
General security
CCTV monitoring
Detail-oriented
Superior customer service
Timeline
Security Officer
Cumberland Security
2023.09 - Current
Computed Tomography Technologist
Clinch Valley Medical Center
2019.03 - Current
Radiology Technologist
Clinch Valley Physicians
2019.03 - Current
Radiology Technologist
Russell County Medical Center
2006.01 - 2008.07
Associate of Science -
Southwest Virginia Community College