Veronica Vann
Saint Joseph,MO
Summary
At First Option Bank, I excel in delivering exceptional customer service and maintaining high levels of professionalism. Skilled in accurate cash handling and efficient time management, I've significantly enhanced customer satisfaction. My approachable demeanor and strong work ethic have consistently fostered positive customer interactions and workplace harmony. I excel in fast-paced environments, demonstrating professionalism and a strong work ethic
Overview
4
4
years of professional experience
Work History
Teller
First Option Bank
Saint Joseph, MO
04.2024 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Head Cashier/ Customer Service
Lowe’s
Saint Joseph, MO
12.2022 - 04.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Hostess
Boudreaux’s
Saint Joseph, MO
10.2022 - 02.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Shift Leader
Kris & Kate’s Ice Cream Cone
Saint Joseph, MO
03.2021 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Sales Associate
Old Navy
Saint Joseph, MO
10.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
North Central Missouri College
Lafayette High School
Saint Joseph, MO05.2023
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Approachable
- Positive
Timeline
Teller
First Option Bank
04.2024 - Current
Head Cashier/ Customer Service
Lowe’s
12.2022 - 04.2024
Hostess
Boudreaux’s
10.2022 - 02.2023
Sales Associate
Old Navy
10.2021 - 04.2022
Shift Leader
Kris & Kate’s Ice Cream Cone
03.2021 - 10.2022
North Central Missouri College
Lafayette High School