Veronica Vasquez
TLC
Hyattsville,MD
5
Certifications
15
years of professional experience
Services leader directing budgets, performance systems, and cross-functional operations for programs serving people with IDD. Strengthens multi-million-dollar budgeting, KPI management, EHR systems, and partnership building to connect service quality with fiscal performance and growth. Ready for Executive Director of Services responsibility through experience leading large teams, resolving regulatory issues, and scaling employment supports.
Work History
Director of Community Services
3 Years 11 Months- Lead a multi-service department supporting 150+ individuals with IDD, overseeing service quality, staffing, compliance, and program execution.
- Develop management and direct-service staff by clarifying roles, coaching performance, and reinforcing accountability across the team.
- Redesign Meaningful Day and Employment Services to align with LTSS requirements, improving flexibility and protecting funding amid projected loss.
- Increase DORS program staff productivity 60% over two years by implementing performance metrics, restructuring workflows, and strengthening accountability.
- Grow Job Development Placement and Job Development revenue 235% and Pre-ETS revenue 30% through targeted redesign and transition-focused programming.
- Lead LTSS billing and iCareManager implementation, reworking documentation and person-centered planning processes to improve accuracy, billing efficiency, and audit readiness.
- Build cross-agency, employer, and community partnerships; launch a Housing Transition Workshop with 50+ attendees and design a Transitioning Youth employment pathway.
Director of Meaningful Day and Employment
2 Years- Directed service delivery for 250+ individuals with IDD across community-based, employment, and meaningful-day programs.
- Managed a $5.5M budget, aligning staffing, resources, and fiscal planning with program goals and quality standards.
- Set and tracked KPIs for employment, independence, community inclusion, and service performance to support program evaluation and process improvement.
- Led a 75-member team across multidisciplinary community, employment, and day-service functions while reinforcing accountability and retention.
- Partnered with DDA, OHCQ, and DORS to resolve operational issues, maintain compliance, and navigate program audits.
Director of Community Day and Employment Services
3 Years- Directed full-cycle operations for community-based programs serving 150+ individuals, covering staffing, service delivery, quality, and outcomes.
- Developed a long-term strategic plan aligning daily operations, service outcomes, and organizational growth.
- Managed partnerships with DDA, OHCQ, and DORS to maintain compliance, secure funding, and resolve operational issues.
- Used EHR systems to improve data integrity for billing, quality monitoring, documentation, and outcomes tracking.
- Led accreditation preparation and maintained compliance with applicable regulatory standards.
ITCOD Program Supervisor
6 Years 1 Month- Maintained 95% audit readiness across CARF and COMAR reviews while supporting consistent regulatory adherence.
- Trained 100+ staff members annually to improve documentation consistency, service quality, and compliance.
- Managed a recovery-based, trauma-informed, person-centered program for individuals with co-occurring disorders.
- Supervised and coached staff to strengthen service quality, consistency, and day-to-day documentation practices.
- Developed internal training programs to support staff development, operational consistency, and regulatory adherence.
- Maintained CARF and COMAR compliance through ongoing audit preparation and service delivery oversight.
- Aligned recovery-based services with person-centered practices to support consistent client experience and program operations.
Education
Master of Arts - Psychology
Bachelor of Arts - Psychology and Political Science
Skills
Center & Program Operations
People Leadership & Staff Development
Budget & Performance Management
Workforce Planning & Staffing
Process Improvement
Strategic planning
Multi-site operations
Program evaluation
Compliance & Audit Readiness
Person-centered planning
Regulatory reporting
Service quality management
Incident review
Policy development
Risk management
EHR systems
Certification
CESP
Timeline
Director of Community Services
TLC
10.2022 - CurrentRead More
Director of Meaningful Day and Employment
CHI
10.2020 - 10.2022Read More
Director of Community Day and Employment Services
Ardmore Enterprises
10.2017 - 10.2020Read More
ITCOD Program Supervisor
Cornerstone Montgomery
09.2011 - 10.2017Read More
American University
Bachelor of Arts from Psychology and Political Science
Read More
American University
Master of Arts from Psychology
Read More