Veronica Vera
Ontario,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Event Assistant
Associated Students Inc., Cal Poly Pomona
Pomona, CA
07.2022 - 08.2023
- Performed event coordination for larger parties and gatherings.
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Collaborated with vendors to secure necessary event services and supplies.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Monitored and evaluated event operations to confirm continual compliance with regulations.
Operations Attendant
Associated Students, Inc., Cal Poly Pomona
Pomona, CA
07.2021 - 08.2023
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Performed routine maintenance to keep equipment in optimal working condition.
- Set up promotional displays and equipment for special events and activities.
- Assisted guests over the phone and answered questions regarding the facility.
- Reported basic facility maintenance and custodial needs
- Provided emergency care treatment in the building and filing reports.
- Operated work computers and printers.
Education
Bachelor of Science - Business Administration
California State Polytechnic University, Pomona
Pomona, CA06.2023
Skills
- Facility Operations
- Emergency Evacuation
- Closing Procedures
- Attentive Service
- Safety Policies and Procedures
- Customer Needs Assessments
- Equipment Transportation
- Accuracy and Efficiency
- Customer Experience
- Venue Coordination
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Event Assistant
Associated Students Inc., Cal Poly Pomona
07.2022 - 08.2023
Operations Attendant
Associated Students, Inc., Cal Poly Pomona
07.2021 - 08.2023
Bachelor of Science - Business Administration
California State Polytechnic University, Pomona