Veronica Washburn
Punta Gorda
Summary
Dynamic healthcare leader with a strong background in quality assurance and patient advocacy. Recognized for implementing effective care management strategies and facilitating training to enhance team performance and patient care delivery.
Overview
37
37
years of professional experience
Work History
Supervisor of care Management
AdventHealth Port Charlotte
Port Charlotte
10.2025 - Current
- Coordinated interdisciplinary teams to improve patient care delivery processes, resulting in streamlined communication and collaboration.
- Implemented quality assurance protocols to ensure compliance with healthcare regulations, enhancing overall service quality.
- Facilitated staff training on best practices in care management.
- Engaged patients and families to address concerns, leading to increased satisfaction and better care experiences.
- Collaborated with other health professionals to coordinate comprehensive treatment plans for individual patients.
RN Care Manager
AdventHealth Port Charlotte
Port Charlotte
05.2019 - 10.2025
- Conducted assessments to identify patient needs and develop care strategies.
- Identified high risk patients requiring intensive case management interventions based on diagnosis or other factors affecting their ability to manage their own healthcare needs.
- Managed patient care plans and coordinated services for diverse populations.
- Monitored patient progress and adjusted care plans.
- Monitored patient progress through chart reviews, physician contacts, and regular communication with family members.
- Participated in multidisciplinary meetings to discuss complex cases and develop effective strategies for resolving problems encountered by patients.
- Advocated for patients' needs within healthcare system and community resources.
- Performed initial assessments on newly referred patients to determine eligibility for case management services.
- Utilized electronic health records to document patient interactions and updates efficiently.
- Educated staff members on topics related to case management best practices and regulatory requirements.
- Attended continuing education classes to stay abreast of current trends in healthcare delivery systems.
- Ensured that all patient records were accurately maintained according to legal requirements.
Registered Nurse
HCA Fawcett
Port Charlotte
02.2007 - 03.2019
- Provided direct patient care in critical and non-critical settings effectively.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Administered medications and treatments according to established protocols.
- Monitored patient vital signs and reported changes to medical staff.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Educated patients and families about health management and discharge instructions.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Provided emotional support and comfort to families during difficult times.
- Mentored junior nurses on best practices and hospital policies consistently.
- Collected lab specimens, ordered and interpreted diagnostic tests and lab results.
Patient Care Tech
HCA Fawcett Hospital
Port Charlotte
05.2006 - 02.2007
- Monitored vital signs and reported changes to healthcare team promptly.
- Assisted nursing staff in delivering patient care and support services.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Provided emotional support and comfort to patients and their families.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Assisted with patient transfers from bed to wheelchair or stretcher.
- Handled various responsibilities concurrently while maintaining attention to detail.
- Turned and repositioned bedridden patients to prevent bedsores.
Bookkeeper / Jr Accountant
Marvin Gold Management
Brooklyn
09.1989 - 10.1996
- Maintained accurate financial records for multiple properties under management.
- Processed vendor invoices and ensured timely payments for services rendered.
- Managed accounts receivable, tracking tenant payments and resolving discrepancies.
- Reconciled bank statements to verify account balances and transaction accuracy.
- Performed month-end closing activities.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Assisted with the preparation of budgets and forecasts.
Education
Associate of Science - Nursing
Florida SouthWestern State College
Fort Myers, FL12-2006
Accounting
Kingsboro Community College
Brooklyn, NYSkills
- Care coordination
- Quality assurance
- Electronic health records
- Interdisciplinary collaboration
- Patient advocacy
- Patient relationship management
Timeline
Supervisor of care Management
AdventHealth Port Charlotte
10.2025 - Current
RN Care Manager
AdventHealth Port Charlotte
05.2019 - 10.2025
Registered Nurse
HCA Fawcett
02.2007 - 03.2019
Patient Care Tech
HCA Fawcett Hospital
05.2006 - 02.2007
Bookkeeper / Jr Accountant
Marvin Gold Management
09.1989 - 10.1996
Associate of Science - Nursing
Florida SouthWestern State College
Accounting
Kingsboro Community College