Veronica Webb
Amtrak
Boston,MA
13
years of professional experience
Reliable professional with experience in industrial operations, onboard service, and team leadership. Skilled in health and safety regulations, sanitation, and effective communication. Focused on keeping teams organized, work areas clean, and service or production running smoothly.
Work History
Lead Service Attendant
9 Months- Coordinated onboard passenger service with meal delivery and customer assistance.
- Delivered beverage and food service according to Amtrak procedures and sanitation requirements.
- Monitor car cleanliness, restroom supplies, and common areas to support safe, comfortable travel.
- Deliver beverage and food service according to Amtrak procedures and sanitation requirements.
- Respond promptly to passenger needs, resolving routine issues and escalating concerns when needed.
Plant Technician
6 Months- Operated production equipment, following safety and quality standards to maintain consistent line performance.
- Completed changeovers and line adjustments to meet production schedules and product specifications.
- Executed preventive maintenance tasks, supporting reliable machine function and reduced equipment interruptions.
- Applied lockout/tagout procedures and plant safety protocols to support hazard-free maintenance activities.
- Documented production, maintenance, and sanitation activities to ensure accurate shift communication and traceability.
- Ensured safety compliance throughout the facility by adhering to industry standards and conducting thorough audits.
Team Lead
2 Years 9 Months- Led daily workflow priorities to maintain production continuity and staffing coverage.
- Coached team members on safety procedures, quality standards, and standardized work.
- Coordinated cross-functional communication with supervisors, quality, and maintenance teams.
- Trained new associates on equipment operation, work instructions, and escalation protocols.
- Implemented continuous improvement ideas to streamline tasks and strengthen team productivity.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Lead Service Attendant
3 Years 9 Months- Coordinated onboard passenger service, meal delivery and customer assistance.
- Coordinated onboard passenger service, supporting crew with meal delivery and customer assistance.
- Maintained service areas by stocking supplies, organizing equipment, and preparing for departure.
- Monitored car cleanliness, restroom supplies, and common areas to support safe, comfortable travel.
Education
Associate of Science
High School Diploma
Skills
5S principles
Hazardous materials handling
Lockout and tagout procedures
Forklift and pallet jack operation
Problem-solving
Conflict resolution
Customer service
First aid training
Hazardous material handling
Spill control
Training and mentoring
Operations management
Timeline
Lead Service Attendant
Amtrak
02.2026 - CurrentRead More
Plant Technician
Procter & Gamble (Gillette)
08.2025 - 02.2026Read More
Team Lead
3M Company
07.2021 - 04.2024Read More
Lead Service Attendant
Amtrak
04.2014 - 01.2018Read More
Bunker Hill Community College
Associate of Science
Read More
Monument High School
High School Diploma
Read More