Veronica Wells-Vance
Store Manager
Magnolia,AR
Summary
Store Manager with over 10 years of successful experience in management and customer service. Recognized consistently for performance excellence and contributions to success in Fast Food industry. Strengths in customer service and management skill backed by training in Business.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
McDonald's Restaurant
Camden, AR
02.2010 - 02.2021
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control and store opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Developed new store location from ground up by hiring and training efficient team.
- Supervised guests at front counter, answering questions regarding products.
- Managed 65 crew and 9 managers successfully in fast-paced environment through proactive communication and positive feedback.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Assistant Store Manager
Mcdonald's Of Warren
Warren, AR
01.2010 - 01.2011
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Training manager and crew
- Counting Inventory
- Interviewing crew
- Cash flow and deposits
Manager
McDonald's
Monticello, AR
08.1999 - 08.2010
- Onboarded new employees, including training, mentoring and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Managing crew in a fast paced environment
- Managing cash flow and deposits
- Food Safety of food products
- Counting Inventory
Correctional Officer
Arkansas Department Of Corrections
Grady, AR
08.2007 - 01.2010
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Searched building and grounds, living quarters and work areas for contraband.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Conducted routine and emergency head counts.
Dietary Aide
The Woods Of Monticello
Monticello, AR
05.2004 - 08.2007
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Quickly and accurately served specific meals to patients with special dietary needs.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Education
Associate of Applied Science - Business
University Of Arkansas At Monticello
Monticello, AR 08.2001 - 08.2004
Associate of Arts - Business
University Of Arkansas At Monticello
Monticello, AR 08.2001 - 08.2004
Skills
Maximizing profitability
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Customer service orientated and helping people with issues and handling crew and managers. Doing truck orders and checking in trucks when they arrive. Hiring crew and managers as needed for the restaurant as well as training the crew and managers. Inventory food and paper items that are in the store.
Timeline
Store Manager
McDonald's Restaurant
02.2010 - 02.2021
Assistant Store Manager
Mcdonald's Of Warren
01.2010 - 01.2011
Correctional Officer
Arkansas Department Of Corrections
08.2007 - 01.2010
Dietary Aide
The Woods Of Monticello
05.2004 - 08.2007
Associate of Applied Science - Business
University Of Arkansas At Monticello
08.2001 - 08.2004
Associate of Arts - Business
University Of Arkansas At Monticello
08.2001 - 08.2004
Manager
McDonald's
08.1999 - 08.2010
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