VERONICA WILLIAMS
Pennsauken,NJ
Summary
highly organized professional with effective interpersonal and communication skills; always seeks to exceed customer expectations. Dependable and results-driven professional with a solid background in management, corporate correspondence, records management, scheduling, and data entry. Completes projects efficiently to achieve goals. A performance-driven and dedicated producer who utilizes resources to ensure customer satisfaction.
Overview
25
25
years of professional experience
Work History
CUSTOMER SERVICE SPOC
Cenlar FSB
Ewing, NJ
04.2023 - Current
- Maintained current knowledge of company products, services, and processes.
- Utilized computer systems such as Microsoft Office Suite for data entry purposes.
- Assisted team members with difficult calls or queries when required.
- Followed up with customers after calls to ensure satisfaction with service provided.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Identified potential problems and escalated them as needed to ensure resolution.
- Managed high volume of customer inquiries via phone and email, ensuring timely and accurate responses.
PCS OPS REPRESENTATIVE II
TD Wealth
Cherry Hill, NJ
01.2019 - Current
- Process Tinancial documents in area as needed
- Checks system for current or pending transactions to be processed and recorded
- Ensures that transactions are accurately entered in system
- Resolves problems with transactions by communicating directly with internal customers
- Prepares detailed information and reports on transactions and accounts as needed.
Mortgage Funder
FREEDOM MORTGAGE
Mt Laurel, NJ
04.2020 - 04.2023
- Process and Review loans in Docs for funding
- Verify that proper fees are collected, and funding figures are calculated correctly
- Assess file for completeness and accuracy to ensure compliance with government and company requirements
- Assist team to resolve Disbursement issues at the Hme an asset does not balance prior to approving for disbursement
- Approve wire requests as iniHated by the Disbursement Team.
Credit Reporting Specialist
PHH MORTGAGE CORPORATION
Mt. Laurel, New Jersey
01.2016 - 01.2019
- Validate that monthly dispute Tiles are accurate prior to sending to credit bureaus
- Ensure timely delivery of accurate ACDV Tiles to the credit bureaus
- Conduct regular audits of existing customer credit bureaus to ensure accuracy
- Execute credit bureau exceptions via the E-Oscar system
- Monitor and update electronic submission from E-Oscar from credit bureau
- Serve as liaison with the credit bureaus for all credit bureau issues
- Research and make proper veriTication and update customer credit report pertaining to Bankruptcy, foreclosure, modiTication, account service transfers, etc.
Lead Data Specialist
HIBU
King of Prussia, Pennsylvania
01.2000 - 01.2016
- Provided sales supports to team members as needed
- Used telephones to reach out to customers and verify account information
- Resolved customer complaints via phone, email, mail, or social media
- Processed reports for new leads for business advertising
- Canceled or upgraded accounts according to customer’s wishes
- Assisted with placement of orders, refunds, or exchanges
- Placed inbound and outbound calls to sales and external customers
- Monitored orders placed through the DIAD and ELITE publishing system
- Recognized twice for prestigious President’s Award with monetary bonus 2001 & 2006.
TAX PREPARER
HR BLOCK
DELRAN, NJ
- Conduct face-to-face tax interviews with clients
- Prepare complete and accurate tax returns
- Generate business growth, increase client retenHon, and offer addiHonal products and services
- Provide IRS audit support
- Support office prioriHes through teamwork and collaboraHon.
Education
Accounting -
CAMDEN COUNTY COMMUNITY COLLEGE
Cherry Hill, New Jersey01.2019
Skills
- Microsoft Office
- Outlook
- Excel
- PowerPoint
- Alpha and Numeric Keyboarding
- Share Point
- Shipping and Receiving
- E-Oscar
- MSP/Black Knight
- DIAD
- Fidelity
- AR/AP
- Lotus notes
- Keystone
- EDMS
- Credit Bureau Research
- Pace
- Desk
- Certified Tax Advisor
- IRS PTIN Certification
- Professional Keyboarding
- Lock box 10-key
- Needs Assessment
- Complaint Handling
- Call Documentation
- Microsoft Office expertise
- Excellent Communication
- Adaptability and Flexibility
- Problem-solving aptitude
- Policies and Procedures Adherence
- Inbound Call Management
- Credit card payment processing
- Problem-solving abilities
Timeline
CUSTOMER SERVICE SPOC
Cenlar FSB
04.2023 - Current
Mortgage Funder
FREEDOM MORTGAGE
04.2020 - 04.2023
PCS OPS REPRESENTATIVE II
TD Wealth
01.2019 - Current
Credit Reporting Specialist
PHH MORTGAGE CORPORATION
01.2016 - 01.2019
Lead Data Specialist
HIBU
01.2000 - 01.2016
TAX PREPARER
HR BLOCK
Accounting -
CAMDEN COUNTY COMMUNITY COLLEGE
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