Veronica Williams
Miami
Summary
Dynamic Senior Director with extensive experience in health information management. Skilled in team management and strategic planning, successfully enhancing cash flow and reducing denials through targeted initiatives. Committed to fostering a culture of continuous improvement and collaboration. Exhibits strong leadership and adaptability to changing business needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Director HIM and CDI
Jackson Health System, JMH
Miami, FL
06.2025 - Current
- Provide executive oversight for HIM, CDI, coding documentation imaging, and release of information (ROI) operations across a multi-hospital health system.
- Lead strategic initiatives to reduce DNFB to < 2 days, improving cash flow and revenue cycle efficiency.
- Direct CDI and coding alignment efforts resulting improved CMI and reduced DRG Downgrades and denials.
- Implemented targeted clinical validation, retro query process, and CC/MCC chart reviews, strengthening documentation integrity and compliance.
- Oversaw successful deployment of autonomous coding to increase productivity and reduced outsourcing dependency by 10%
- Directed strategic initiatives to enhance patient care and operational efficiencies.
- Partner with CMO, CFO and Revenue Cycle leadership to align documentation practices with financial and quality outcomes.
- Mentored leadership team, fostering professional development and enhancing team performance.
- Established enterprise-wide audit and compliance programs, ensuring adherence to CM, AHCA and Joint Commission standards.
Director HIM and CDI
Jackson Health System, JMH
Miami, FL
04.2022 - 06.2025
- Direct daily HIM and CDI operations including inpatient/outpatient coding audits and physician queries.
- Implemented CDI education programs that improved query response rates and documentation accuracy.
- Collaborated with compliance and legal teams on policy development and regulatory readiness.
- Analyzed data trends to inform decision-making processes and improve service delivery standards.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
Associate Director HIM
Jackson Health System, JMH
Miami, FL
02.2018 - 04.2022
- Coordinated the scanning of medical records, enhancing accessibility and organization of patient information.
- Optimized workflow to decrease scanning backlog from six months to two weeks after discharge, enhancing operational efficiency.
- Directed organization of AHCA quarterly reporting processes.
- Reviewed and refined record-keeping policies and procedures to ensure compliance and accuracy in documentation.
HIM Associate Administrator
Jackson Health System, JMH
Miami, FL
07.2014 - 02.2018
- Directed daily HIM Operations, including inpatient and outpatient coding, document imaging and deficiency management.
- Led coding teams to achieve >92% accuracy and productivity benchmarks, improving overall coding quality and turnaround time.
- Spearheaded initiatives to reduce DNFB and discharged not coded delays, addressing workflow inefficiencies and documentation barriers.
- Developed comprehensive coding training curriculum to support operations staff in achieving exam readiness and transitioning into coding careers.
Education
Master of Science - Health Services Administration And Public Health
Barry University
Miami, FL08-2016
Bachelor of Arts - Health Information Management
Florida International University
Miami, FL12-2012
Skills
- Collaborative leadership
- Culture transformation
- Team management
- Policy development
Certification
RHIA -Registered Health Administrator
CPC - Certified Coding Professional
CPC-I - Certified Coding Professional Instructor
Timeline
Senior Director HIM and CDI
Jackson Health System, JMH
06.2025 - Current
Director HIM and CDI
Jackson Health System, JMH
04.2022 - 06.2025
Associate Director HIM
Jackson Health System, JMH
02.2018 - 04.2022
HIM Associate Administrator
Jackson Health System, JMH
07.2014 - 02.2018
Master of Science - Health Services Administration And Public Health
Barry University
Bachelor of Arts - Health Information Management
Florida International University