Veronica Williams
Tacoma,WA
Summary
Motivated professional with strong work ethic and adaptability. Skilled in customer service, multitasking, and time management, consistently delivering positive experiences. Capable of thriving under pressure and quickly mastering new skills, contributing to organizational success. Seeking entry-level opportunities to leverage organizational skills and support company growth. History residency training in the emergency room.
Overview
7
7
years of professional experience
Work History
Clinical emergency triage substance use disorders
The Tacoma Project
Tacoma, WA
10.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified the needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Facilitated teamwork among diverse coworkers to address product-related issues and achieve common goals.
- Partnered with team members to define project objectives and ensure timely completion.
- Worked with cross-functional teams to achieve goals.
- Proposed innovative solutions that improved team collaboration and project outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Behavioral Health Registered Nurse
Seattle Children's Hospital
Seattle, Washington
02.2024 - 10.2025
- Delivered crisis intervention and de-escalation techniques to effectively manage acute episodes and ensure patient safety.
- Initiated crisis intervention to de-escalate situations and provide emotional support, fostering a calm environment for individuals in distress.
- Managed patient assessments for behavioral health concerns in pediatric populations.
- Collaborated with interdisciplinary teams to develop individualized care plans.
- Administered medications and monitored patients for side effects and effectiveness.
- Educated families on treatment options and coping strategies to enhance understanding and support for mental health issues.
Charge Nurse
Veterans Administration Medical Center
Lakewood, Washington
06.2019 - 02.2021
- Supervised nursing staff to enhance delivery of high-quality patient care.
- Managed medication administration and safety protocols consistently.
- Provided direct patient care, including assessments and treatments, to a variety of patients.
- Conducted daily rounds to assess patient conditions, evaluate progress towards goals, and update care plans based on changes in status.
- Responded quickly to emergent situations such as cardiac arrest or respiratory distress.
- Organized and delegated tasks during rapid response and high-pressure code situations.
- Delegated tasks appropriately among staff members according to their qualifications.
- Evaluated patient outcomes against established standards of care.
- Implemented infection control measures in line with hospital policies.
- Implemented safety protocols when administering medications or performing treatments.
- Collaborated with other departments such as pharmacy, laboratory services, and physical therapy to ensure proper delivery of services.
- Supervised Licensed Practical Nurses and Certified Nursing Assistants.
- Assisted in training new nurses on best practices and procedures.
- Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.
- Built and maintained strong working relationships between the nursing department and other disciplines.
- Managed staffing levels within the unit while ensuring optimal levels of patient care.
- Audited patient charts in real-time, verifying accuracy and completion of information.
- Provided emotional support for families navigating difficult decisions regarding end-of-life care, fostering a compassionate environment.
Education
Master of Science - Advance Nursing MSN
Purdue Global, School of Nursing
Layfette, Illinois 03-2026
MBA - Business And Managerial Business
City University of Seattle
Seattle, WA06-1996
Skills
- Clinical assessment
- Crisis intervention
- Crisis management
- Emergency response
- Patient education
- Rapid assessment
- Electronic health records
- Analytical
- Attention to detail
- Problem resolution
- Critical thinking
- Team collaboration
- Collaboration
- Team building
- Conflict resolution
- Interpersonal communication
- Written communication
Appointment Request
15 minute phone appointment
Program Availability Link
https://www.purdueglobal.edu/catalog-program-availability-info.pdf
Response Time
3 business days
Team Members
- JC White, joseph.white@purdueglobal.edu, Executive Leader, Nurse Educator, DNP
- Gulzar Siddiqui, gulzar.siddiqui@purdueglobal.edu, RN to BSN (Traditional & Excel)
Timeline
Clinical emergency triage substance use disorders
The Tacoma Project
10.2025 - Current
Behavioral Health Registered Nurse
Seattle Children's Hospital
02.2024 - 10.2025
Charge Nurse
Veterans Administration Medical Center
06.2019 - 02.2021
Master of Science - Advance Nursing MSN
Purdue Global, School of Nursing
MBA - Business And Managerial Business
City University of Seattle