Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Veronica Williams

Summary

Results-driven Learning Coach with expertise in utilizing educational technology to improve instructional practices. Committed to encouraging critical thinking and providing timely feedback to educators, ensuring effective student progress monitoring and support.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Learning Coach

Houston Independent School District
Houston
10.2023 - Current

Developed individualized learning plans for diverse student needs, Collaborated with teachers to implement instructional strategies effectively, Monitored student progress and provided timely feedback to educators, Coordinated resources and materials to enhance classroom learning experiences, Supported students in developing critical thinking and problem-solving skills, Utilized educational technology tools to enhance instructional practices, Collaborated with teachers, administrators, and other school personnel to ensure successful implementation of instructional strategies, Encouraged critical thinking skills among learners by presenting real-world problems and solutions.

Customer Service Representative

Philadelphia American Life Insurance
Houston
10.2020 - 10.2021

Handled customer inquiries and concerns via email and phone, evaluated applications and gathered necessary data to meet underwriting requirements, opened new accounts, and processed cancellations.

Commercial Banking Associate

Regions Bank
Houston
01.2015 - 12.2017

Partnered with the executive team as a key stakeholder in building the new company headquarters, compiling data to support organizational, operational, and situational awareness, and served as the liaison to CBRE (commercial real estate), Supported executives by coordinating travel, processing expense reports, organizing team events, and managing calendars, Maintained and grew client relationships through cross-selling and new client acquisition support, while interpreting the Regions relationship management process, Audited Retain Our Client (ROC) reports for banker changes, reviewed balance fluctuation and referral audit reports, and managed banker sales reporting in OneView. Identified internal referral opportunities (e.g., branch, Regions at Work), acted as the primary client contact for service needs, handled transactions and account maintenance, managed daily NSF and overdraft activity, monitored maturing loans and past-due reports, and reviewed loan documentation and closing packages for accuracy prior to closing

Teaching Assistant

Houston Independent School District
Houston
1995 - 2015

Implemented procedural changes to operate summer school registration more efficiently and productively, previewed all new testing materials on state mandated test, assembled all testing material for various students on different levels, maintained up-to-date information on TEA testing changes as they relate to student population, monitored student progress to be certain they meet expected goals, check for accuracy of all state reports such as E-SHARS, chancery and grade speed, applied to and secured grants and donations for classroom field trips and supplies, monitor attendance and tardiness for reporting, Listened to and observed students in day-to-day activities for any changes in personality or behavior that may warrant attention, communicated with parents via memos, phone calls or conferences, provided suggestions to administrators when deemed necessary to avoid potential conflicts, attended professional development courses, Assisted teachers in lesson preparation and classroom management, Supported students with individualized instruction and learning activities, Coordinated classroom resources and materials for daily lessons.

Education

Some College (No Degree) - Early Childhood Education

Texas Southern University
Houston, TX

Skills

  • Individualized learning plans
  • Educational technology
  • Instructional strategies
  • Student progress monitoring
  • Critical thinking development
  • Customer relationship management

Certification

  • Project Management Certification Training

Timeline

Learning Coach

Houston Independent School District
10.2023 - Current

Customer Service Representative

Philadelphia American Life Insurance
10.2020 - 10.2021

Commercial Banking Associate

Regions Bank
01.2015 - 12.2017

Teaching Assistant

Houston Independent School District
1995 - 2015

Some College (No Degree) - Early Childhood Education

Texas Southern University
Veronica Williams