VERONICA WILLIAMS
Worcester,Massachusetts
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TransCore
Auburn, Massachusetts
01.2026 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Processed customer orders and maintained accurate records in systems.
- Provided product information and guided customers through services offered.
- Managed customer complaints with empathy and professional communication.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Marketing Designer
STEM ENRG
Worcester, United States
09.2022 - 08.2023
- Create marketing items (social media posts, banners, table displays, etc.) for company events using Adobe Suite
- Collect and share analytical data from social media accounts
- Manage, design, and share creative content on company website and social media accounts
- Communicating with coworkers, clients, and students via cloud based software (Slack)
Behavioral Technician
Behavioral Concepts Inc.
Worcester, United States
04.2021 - 09.2022
- Assist clients with reaching their target goals outlined in their skill acquisition plans
- Accurately recording and submitting data (daily and weekly)
- Rendering and submitting timesheets by the end of day
- Assisting clients with social skills, education, and integration in the community
- Scheduling appointments for clients weekly
- Preparing and hosting telehealth sessions with clients
ABA Therapist
The Autism Community Therapists
Acton, United States
01.2020 - 03.2021
- Assist clients with reaching their target goals outlined in their skill acquisition plans
- Accurately recording and submitting data (daily and weekly)
- Rendering and submitting timesheets by the end of day
- Assisting clients with social skills, education, and integration in the community
- Scheduling appointments for clients weekly
- Preparing and hosting telehealth sessions with clients
Residential Counselor
LifeSkills
Webster, United States
01.2019 - 01.2020
- Provided direct care and support to individuals in a group home setting.
- Supported group home residents in maintaining personal hygiene and self-care routines
- CPR, MAP (Medication Administration Program), and van transportation certified
- Facilitated community interactions and activities for group home residents to enhance social skills
- Guided group home residents in achieving behavior plan and ISP goals through tailored support
- Basic household care (grocery shopping, cleaning, cooking/preparing meals, etc.)
Education
High school diploma -
Burncoat High School
Worcester, Massachusetts01-2015
Skills
- Call script adherence
- Transaction handling
- Issue resolution
- Client management
- Data entry expertise
- Microsoft Office proficiency
- Adobe Creative Suite (Photoshop, InDesign, Illustrator)
- Technical writing
- Interpersonal communication
Timeline
Customer Service Representative
TransCore
01.2026 - Current
Marketing Designer
STEM ENRG
09.2022 - 08.2023
Behavioral Technician
Behavioral Concepts Inc.
04.2021 - 09.2022
ABA Therapist
The Autism Community Therapists
01.2020 - 03.2021
Residential Counselor
LifeSkills
01.2019 - 01.2020
High school diploma -
Burncoat High School