Veronica Willis
DeSoto
Summary
Detail-oriented administrative professional with extensive experience in healthcare environments. Proficient in patient documentation, insurance verification, and appointment scheduling. Committed to delivering outstanding service and ensuring seamless communication between patients and medical staff.
Overview
16
16
years of professional experience
Work History
Adminstrative Care Technician/Patient Care Technician
Medical City of Arlington
Arlington
06.2025 - Current
- Performed physician order entry and maintained electronic patient records
- Documented and retrieved patient information using Meditech to ensure accurate and up-to-date records.
- Assisted clinical staff by providing administrative support and preparing necessary equipment for patient care.healthcare team.
- Arranged patient charts systematically to improve access for medical staff.
- Communicated effectively with patients to address their needs and concerns.
- Provided exceptional customer service to patients and families, addressing inquiries and enhancing their overall experience.
- Organized medical documentation and patient charts
- Organized medical documentation and patient charts
- Managed multi-line phones to ensure timely and accurate call routing.
Caeworker
Texas Department of Family and Protective Services
Dallas
08.2010 - Current
- Manage a caseload of more than 35 clients while maintaining accurate electronic records and meeting strict deadlines.
- Conducted interviews and assessments to identify client needs and determine appropriate services, ensuring tailored support.
- Coordinated services with healthcare providers, schools, attorneys, and community organizations to streamline client access to resources.
- Communicate effectively with clients, families, and multidisciplinary teams through phone, email, and virtual meetings.
- Monitor service plans and complete timely follow-up documentation.
- Prepared detailed reports, legal documentation, and court testimony, maintaining accuracy and professionalism to support client cases.
- Prioritize multiple assignments while working independently in a fast-paced environment.
Patient Representative
CareNow Urgent Care
Dallas
05.2024 - 06.2025
- Greeted patients and ensured a welcoming environment at CareNow Urgent Care.
- Managed patient check-in and registration processes efficiently and accurately.
- Assisted patients with insurance verification and billing inquiries promptly.
- Coordinated communication between medical staff and patients regarding treatment plans.
- Addressed patient concerns and facilitated resolutions in a timely manner.
- Facilitated communication between physicians, nurses, administrative staff, and patients.
- Handled appointment scheduling using electronic medical records system effectively.
- Scheduled follow-up appointments for patients based on physician recommendations.
- Maintained records of patient interactions, documenting all inquiries and resolutions.
Education
Master of Science - Social Work
Texas A & M University
Commerce, TX12-2013
Master of Science - Social Work
Texas Womans University
Denton, TX12-2010
Skills
- Electronic medical records
- Patient documentation
- Order entry
- Insurance verification
- Appointment scheduling
- Client assessment
- Data Management
- Clinical documentation
Timeline
Adminstrative Care Technician/Patient Care Technician
Medical City of Arlington
06.2025 - Current
Patient Representative
CareNow Urgent Care
05.2024 - 06.2025
Caeworker
Texas Department of Family and Protective Services
08.2010 - Current
Master of Science - Social Work
Texas A & M University
Master of Science - Social Work
Texas Womans University