Veronica Wilmore
Sugarland,Texas
Summary
Clinical and administrative professional with 20+ years of experience supporting physicians, patients, and operations in fast-paced healthcare environments. Highly skilled in patient care, diagnostic testing, documentation, scheduling, insurance coordination, and cross-functional support. Known for professionalism, accuracy, adaptability, and the ability to transition seamlessly between clinical, administrative, and customer-facing responsibilities. Actively seeking opportunities in healthcare and administrative, operations, or support roles outside of healthcare.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical & Diagnostic Support Specialist
Kelsey-Seybold Clinic Main Campus
Houston, TX
08.2005 - Current
- Provide clinical and administrative support to multiple physicians daily in a high-volume outpatient setting
- Perform phlebotomy, EKGs, vital signs, urine testing, and patient intake
- Conduct VNG/ENG diagnostic testing while ensuring patient comfort and accuracy
- Document patient records, test results, and clinical notes using Epic EMR
- Coordinate scheduling, insurance verification, authorizations, and charge capture
- Resolve billing inquiries related to co-pays, deductibles, and coverage explanations
- Administer immunizations and TB testing while maintaining compliance documentation
- Support front office operations including phones, scheduling, and patient flow
- Maintain exam room readiness, inventory control, and safety standards
- Train and mentor new employees to ensure operational consistency
Education
Associates of Arts -
Houston Community College
Houston, Texas04.2009
Certificate - Medical Assistant Program
Texas School of Business
Houston, Texas08.2002
GED Diploma - undefined
Jack Yates High School
Houston, Texas06.2000
Skills
- Patient Care & Client Support
- Clinical & Administrative Operations
- Phlebotomy
- EKG / ECG
- VNG / ENG Testing
- Epic EMR
- Documentation & Data Entry (50 WPM)
- Scheduling & Coordination
- Insurance Verification
- Authorizations & Charge Capture
- Medicare & Commercial Plans
- Front Office Support
- Training & Onboarding
- Team Collaboration
- Customer Service
- Process Accuracy
Certification
- Phlebotomy Certificate
- EKG-ECG Certificate
- Injection Certificate
- NRCMA Certification
- VNG/ENG Tech Certification
Timeline
Clinical & Diagnostic Support Specialist
Kelsey-Seybold Clinic Main Campus
08.2005 - Current
Certificate - Medical Assistant Program
Texas School of Business
GED Diploma - undefined
Jack Yates High School
Associates of Arts -
Houston Community College