Veronica wilson
Premier Fragrances
Taylor,MI
25
years of professional experience
Dependable and adaptable professional with a strong background in service, administration, and household management. Known for organization, critical thinking, and multitasking, with experience improving routines, resolving concerns, and supporting smooth day-to-day operations.
Work History
Domestic Engineer
7 Years 4 Months- Managed household operations, coordinating cleaning, laundry, meal preparation, and daily routines
- Organized schedules, appointments, and family calendars to maintain smooth household flow
- Maintained inventory for groceries, supplies, and household essentials, preventing shortages
- Implemented cleaning and organization systems to improve consistency and efficiency
Customer Service Representative
4 Years 6 Months- Resolved customer inquiries regarding fragrance products, orders, and account updates with accurate, timely communication.
- Processed returns, exchanges, and replacements while following company policies and maintaining service consistency.
- Documented customer interactions in order management systems to support accurate follow-up and issue resolution.
- Coordinated with fulfillment and shipping teams to address order status concerns and delivery delays.
Receptionist, Accounts Receivable
1 Year- Processed accounts receivable invoices, payments, and account updates with consistent accuracy.
- Reconciled customer accounts, resolving discrepancies and maintaining clean aging reports.
- Tracked collections activity, following up on overdue balances and payment commitments.
- Managed multi-line phone system, directing customer inquiries and supporting front-desk operations.
Slot Attendant
10 Years 10 Months- Assisted guests with slot machine operation, payouts, and basic gameplay questions.
- Processed ticket redemptions and verified winnings according to casino procedures.
- Monitored slot floor for machine errors, jams, and service needs.
- Resolved guest concerns quickly while maintaining professional service standards.
Education
High School Diploma
Skills
Organizational skills
Problem-solving
Call center experience
Telephone skills
Multitasking
Inventory management
Excellent communication
Household budgeting
Issue resolution
Home management
Timeline
Domestic Engineer
07.2019 - CurrentRead More
Customer Service Representative
Premier Fragrances
01.2015 - 07.2019Read More
Receptionist, Accounts Receivable
Aluminum Supply Company
01.2013 - 01.2014Read More
Slot Attendant
Motor City Casino And Hotel
03.2002 - 01.2013Read More
Catherine Ferguson Academy
High School Diploma
Read More